SMB Customer Success Manager

🕒 September 4

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $80k - $138k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Serve early-stage customers programmatically through the SMB Customer Success Team • Create onboarding materials, documentation, and e-webinars enabling customers to get started independently • Assist customers via email and customer calls as needed • Own a book of customers as the main point of contact in the shared inbox • Join customer calls according to SLAs • Own medium and large projects central to team operations • Build in-app onboarding experiences using Amplitude • Create live foundational webinar series and recorded content • Develop retention best practices extending beyond onboarding • Partner long-term with customers to drive revenue retention and customer best practices • Balance pooled 1:many customer interactions with project work • Identify stale processes and practices and propose more effective alternatives

🎯 Requirements

• Role available in the US or Canada • At least 2 years of experience as a full-time SMB Customer Success Manager, Account Manager, or Program Manager • 2+ years of customer-facing experience supporting a complex and rapidly evolving product • Experience working in a B2B SaaS company • Ability to become a subject matter and product expert • Ability to define problem scope and create comprehensive solutions independently and collaboratively • Keen attention to detail • Strong written and verbal communication skills • Ability to communicate with diverse user groups • Curiosity and willingness to investigate customer use cases and workflows • Ability to troubleshoot complex customer challenges with multiple possible solutions • Ability to manage a book of business and provide total ARR and account counts • Ability to complete a take-home assessment

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget • Conferences covered with manager approval • Top-notch health insurance for you and your dependents in the US, with all premiums covered by Ashby