Implementation Manager

3 days ago

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Aspire

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Marketing • SaaS • eCommerce

Aspire is a comprehensive all-in-one platform that offers a suite of tools designed to enhance influencer marketing strategies for brands. The platform facilitates influencer discovery, creator marketplace access, campaign management, sales tracking, and advanced analytics reporting. Aspire also provides content management solutions, campaign strategy development, ambassador and affiliate marketing services, product seeding, sampling efforts, and customer referrals. Additionally, it focuses on user-generated content (UGC) for paid advertisements and integrations with various social partners. With resources such as educational courses, blogs, articles, webinars, and ebooks, Aspire supports both brands and creators in optimizing their marketing efforts and social media reach.

51 - 200 employees

Founded 2017

☁️ SaaS

🛍️ eCommerce

💰 $24M Series A on 2019-11

📋 Description

• Manage a portfolio of concurrent projects, overseeing all project deliverables, proactively identifying and mitigating risks, and building and tracking timelines to ensure on-time, in-scope, and under-budget delivery for all client implementations. • Serve as the primary project escalation point of contact and ensure seamless alignment across all internal and external teams. Collaborate closely with Sales, Engineering, Support, and Customer Success Managers to guarantee a smooth and successful customer experience from kick-off to go-live, and contribute to our partner ecosystem by enabling and co-delivering with implementation partners. • Drive continuous improvement by enhancing project management and delivery operations processes, contributing to best practices for scale, and operating effectively and independently in a fast-paced, often ambiguous environment with minimal oversight.

🎯 Requirements

• 3-5+ years of experience in customer-facing project management, technical implementation, or management consulting within the B2B SaaS industry. • Proven track record managing complex technical implementations from kickoff through go-live, ideally for B2B SaaS products with integration requirements. • Strong project management skills managing multiple concurrent projects without dropping balls, with stellar organizational skills and meticulous attention to detail. • Exceptional communication skills—both written and verbal—with the ability to translate technical concepts for non-technical audiences and navigate conversations with C-suite executives and day-to-day users alike. • Information gathering and discovery skills—you're comfortable asking clarifying questions, filling in gaps when initial information is incomplete, and ensuring you have what you need to set customers up for success. • Demonstrated escalation management skills and comfort navigating difficult conversations with grace, whether resetting timelines, managing scope, or addressing misaligned expectations. • Bias toward action and comfort operating in fast-paced, ambiguous environments with minimal oversight. • Self-starter mentality—you can learn new systems quickly, identify what needs to be done, and drive outcomes without constant supervision.

🏖️ Benefits

• 🏥 Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered. • 🏡 Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup. • 💰 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan. • 🏖️ Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy. • 👶 Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry. • 📚 Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms. • 🕒 End-of-Year Break – We typically close between Christmas and New Year's to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.