Customer Experience Apprentice

Job not on LinkedIn

🔥 57 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Create screen walkthroughs and Training Academy video modules for the Flexigrant grant-management platform • Build Academy content from common support questions through advanced platform features • Keep video and written knowledge-base content current as the product changes • Handle customer queries through the helpdesk, resolve issues, and route complex cases with context • Log ticket resolutions so they can inform the knowledge base and AI support assistant • Identify recurring customer questions and convert them into self-service content • Maintain customer records and health information in HubSpot • Use usage and ticket data to identify low adoption, repeated issues, and missed engagement • Conduct targeted customer outreach and recommend relevant training • Support renewals and implementation-to-customer-success handovers • Assist with product-release communications, customer webinars, quarterly product round-ups, and community engagement • Use AI tools for drafting, scripting, summarising, and video production while following AI governance • Share improved content and query-handling approaches with the team

🎯 Requirements

• Apprenticeship qualification: Level 3 Digital and AI Support standard with QA • Ability to create clear how-to content and screen walkthroughs • Ability to use AI tools for drafting, scripting, summarising support history, voiceovers, and video production • Ability to handle incoming customer queries through a helpdesk • Ability to log ticket resolutions and contribute to a knowledge base • Ability to maintain customer records and health information in HubSpot • Ability to analyse usage and ticket data to identify low adoption, repeated issues, and missed engagement • Ability to support customer outreach, renewals, implementation handovers, webinars, and product communications • Ability to work within company AI principles and governance • Willingness to share effective improvements with the team

🏖️ Benefits

• Structured, paid time for your apprenticeship study, protected in your working week • Recognised Level 3 qualification at the end of it • Practical experience with HubSpot, helpdesk software, and AI tools for content and video production • Direct exposure to customers from your first weeks • Clear route into a permanent customer experience, customer success or content role with us on successful completion • 95% government-funded apprenticeship programme