Customer Support Associate- German

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August 13

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Assent

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Compliance • SaaS • Enterprise

Assent is a leading provider of supply chain sustainability management solutions aimed at helping manufacturers comply with product compliance regulations. Their platform offers automated solutions for product compliance, ESG (Environmental, Social, Governance), and trade compliance, facilitating transparency and risk management within complex supply chains. By leveraging data and industry expertise, Assent enables clients to mitigate risks related to compliance and enhance operational efficiency.

501 - 1000 employees

Founded 2010

📋 Compliance

☁️ SaaS

🏢 Enterprise

💰 $350M Series D on 2022-01

📋 Description

• The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. • Communicate with suppliers through a multi-channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided; • Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests; • Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience; • Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites; • Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team; • Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

🎯 Requirements

• Excellent verbal and written communication skills in German and English • Related work experience (e.g., administration, reporting, research & data, supplier/customer support, call centres) • Solid ability to manage time effectively and juggle multiple priorities at one time • Computer proficiency using MS Office Suite and Google Applications; able to leverage all functions proactively to effectively and efficiently • Self-starter; excellent time management skills and the ability to adhere to assigned deadlines

🏖️ Benefits

• Vacation time that increases with tenure • Comprehensive benefits packages (details vary by country) • Life leave days • Competitive base salary • Corporate bonus program • Retirement savings options • Flexible work options • Volunteer days • Opportunities to get involved in corporate giving initiatives • Professional development days • Remote work and flexibility • Office visits within 50 kms/31 miles of our five global offices (Ottawa, Eldoret, Penang, Columbus, Amsterdam) – one day a week • Monthly visits for those near co-working spots in Nairobi and Toronto