Legal Client Services – Intake Specialist

Job not on LinkedIn

🕒 Yesterday

🌐 South Africa, United Kingdom, +1 more countries – Remote

🇿🇦 South Africa – Remote 🇬🇧 United Kingdom – Remote 🇨🇴 Colombia – Remote

💵 $1.7k - $2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Serve as the first point of contact for a small real estate law firm • Answer incoming calls and enquiries • Speak with prospective clients and understand their needs • Qualify enquiries by asking appropriate questions • Determine whether the firm's services are appropriate • Collect, record, and organise intake information • Schedule consultations and follow-up calls • Pass qualified matters to the attorney when appropriate • Refer unsuitable enquiries to the appropriate attorney or professional • Answer client questions and follow up with existing clients • Keep clients updated and explain next steps • Build relationships with referral partners • Check in with clients and identify ways to improve the client experience • Escalate issues requiring the attorney's attention • Design and structure the intake process • Build systems for handling new enquiries • Create procedures and checklists • Improve information collection and document intake procedures • Identify process gaps • Help train future junior team members • Eventually take ownership of the intake function • Help reduce the attorney's need to personally screen incoming calls • Help build systems that support adding junior intake staff

🎯 Requirements

• Experienced client services professional • Previous law firm experience strongly preferred • Experience in legal intake, legal reception, client onboarding, law firm administration, client services, lead qualification, scheduling consultations, or managing incoming enquiries strongly preferred • Comfortable speaking with people on the phone and asking questions • Real estate law experience particularly useful, or strong legal intake background in another area • Confident, friendly, approachable, and professional on the phone • Good listener and comfortable asking questions • Intelligent and curious • Calm when not immediately knowing the answer • Good at thinking on their feet • Comfortable learning a new area of law • Able to make sensible decisions about what needs to be escalated • Willing to learn the business properly and handle conversations without immediately passing everything to the attorney • Experience with Clio particularly useful • Able to work full-time, 40 hours per week, during Eastern Standard Time (EST) working hours

🏖️ Benefits

• 100% remote • $50 birthday bonus • $200 testimonial bonus • No tracker • Training can be provided to someone with the right background • Opportunity for role growth, additional hours, and responsibilities as the firm grows