Technical Writer

Job not on LinkedIn

May 25

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $35 - $55 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

🦅 H1B Visa Sponsor

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Astreya

WebsiteLinkedInAll Job Openings

Cybersecurity • Enterprise • SaaS

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

1001 - 5000 employees

Founded 2001

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• We are seeking a detail-oriented and experienced IT Technical Writer to join our Utilities company. • In this role, you will be responsible for developing clear, concise, and user-friendly documentation, including user manuals, how-to guides, FAQs, online help systems, and training materials. • You will collaborate with subject matter experts (SMEs), IT professionals, and business stakeholders to transform technical information into easily understandable content for non-technical users. • Key Responsibilities: • Create, update, and maintain high-quality end-user documentation, including: • User manuals • Software application guides • System operation procedures • Quick reference cards • Online help content and FAQs • Collaborate with IT teams, business analysts, developers, and project managers to gather technical information and convert it into user-friendly documents. • Work closely with product and application support teams to document new features, processes, and tools used across utility services. • Ensure documentation aligns with internal standards and industry best practices for clarity, consistency, and accessibility. • Manage documentation versions and ensure updates are made in sync with software and system changes. • Conduct user interviews or gather feedback to assess documentation usability and identify areas for improvement. • Create visual aids such as screenshots, diagrams, and process flows to enhance written content. • Assist in the development of training materials and eLearning content as needed.

🎯 Requirements

• Bachelor’s degree in Technical Communication, English, Information Technology, or a related field. • 3+ years of experience in technical writing, ideally in an IT or software environment. • Familiarity with utilities industry systems (e.g., SCADA, GIS, AMI, outage management, ERP) is a plus. • Proven ability to write user-focused content for both technical and non-technical audiences. • Proficiency with documentation tools such as: • Microsoft Office Suite • Adobe Acrobat • Confluence, SharePoint • MadCap Flare, RoboHelp, or similar tools • Basic understanding of software development life cycle (SDLC) and agile methodologies. • Strong attention to detail, grammar, and formatting standards. • Ability to work independently and manage multiple documentation projects simultaneously. • Preferred Qualifications: • Experience with content management systems and version control (e.g., Git). • Familiarity with accessibility and usability standards (WCAG, Section 508). • Knowledge of graphics or screen capture tools (e.g., Snagit, Visio, Adobe Illustrator). • Understanding of ITIL or similar IT service management frameworks.

🏖️ Benefits

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through Cigna (DPPO & DHMO options) • Nationwide Vision provided through VSP • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program • Employee Assistance Program • Wellness Days • 401k Plan • Basic Life, Accidental Life, Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law