Senior Advisory Solutions Consultant

September 7

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Astrica

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Artificial Intelligence • Enterprise • SaaS

Astrica is a leading ServiceNow consulting firm that specializes in leveraging artificial intelligence to revolutionize ServiceNow solutions for innovative organizations. Focused on advising, implementing, and managing ServiceNow projects, Astrica partners with clients across various industries, including financial services, government, healthcare, and higher education, to maximize the value of their ServiceNow investments. Born in the AI era, Astrica is dedicated to providing cutting-edge solutions and insights to help organizations optimize their operations and drive success. With a team of industry veterans, Astrica aims to deliver perpetual improvements through AI-enhanced ServiceNow solutions.

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Product Ownership: work with clients to understand business needs, define user stories, acceptance criteria, prioritize backlogs, and ensure delivery teams are building the right solutions on ServiceNow • Pre-Sales Solutioning: partner with Astrica leadership in sales cycles, helping shape solution approaches, estimate work, and present value to prospective clients • Trusted Advisor: act as a partner to client executives, handle product conversations, strategic discussions, and business value storytelling • Voice of the client: serve as trusted point of contact for client escalations, resolving issues quickly and professionally • Contract Creation: draft clear, accurate, and compelling contracts that balance client goals with delivery feasibility • Support delivery teams during implementation to ensure engagements deliver expected value • Occasionally travel up to 20% to meet clients or prospects in person

🎯 Requirements

• 5+ years of experience as a Sr. Product Owner or Sr. Solution Consultant managing client engagements and opportunities • Demonstrated ability to draft and own contract extensions and proposals • Strong writing skills (SOWs, proposals) and strong PowerPoint skills with an eye for polished proposals • Ability to perform Product Owner responsibilities (backlog management, user stories, stakeholder alignment) • Ability to lead discovery sessions and translate client objectives and requirements into solution recommendations and drive subsequent scoping and estimation • ServiceNow Certified System Administrator (required) • Strong client-facing skills with the ability to build trust, resolve escalations, and maintain positive relationships • Excellent communication, organization, and problem-solving skills with a detail-oriented approach • Comfort working independently in a remote-first, fast-paced environment with shifting priorities

🏖️ Benefits

• Competitive pay that reflects your skills and certifications • Performance bonuses and bi-annual reviews that celebrate growth • Unlimited vacation + flexible time off (because balance matters) • Health, dental, vision, and 401(k) coverage • Career development support and learning incentives to keep you sharp