Principal Product Manager

🕒 October 19

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Asurion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Funding Round on 2018-08

Consulting • Insurance • Logistics

Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.

📋 Description

• Own the Joy agent reasoning layer end-to-end, from opportunity discovery and product thesis through launch, adoption, and iteration • Shape how Joy interoperates with the broader Asurion stack • Own evaluations as the product's quality system, defining offline and online product-quality evaluations • Partner with engineering on reliable agent architecture, evaluation harnesses, observability and tracing, human-in-the-loop controls, guardrails, and production readiness • Build conviction through working demos, measurable evaluation results, customer discovery, and clear decision memos • Rally domain product managers, design, engineering, data science, field, legal, security, and executives around decisions needed to ship a dependable agent • Establish the evaluation harness as the source of truth for shipping decisions, define agent-to-agent orchestration, and improve Joy's reasoning reliability and breadth

🎯 Requirements

• 8+ years of product management • Track record of 0-to-1 product development, taking a product from concept to first customers, revenue, or measurable business impact • Experience using customer evidence, product metrics, and structured judgment to make high-stakes product decisions with incomplete information • High agency with modern AI tools, such as Claude, Cursor, Codex, or equivalents, for prototyping, analysis, writing, testing, research, or automation • Hands-on experience building, prototyping, or shipping AI agents, LLM features, agent orchestration, workflow automation, or decision-support systems • Strong intuition for agent evaluation and reliability, including eval harness design, offline vs. online evals, hallucination and failure-mode analysis, human-in-the-loop design, permissions, auditability, and tracing/observability • Experience managing design partner, Early Adopter, or lighthouse customer programs

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