Atento
B2B • Enterprise • SaaS
Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.
89377 - 89377 employees
Founded 1999
🤝 B2B
🏢 Enterprise
☁️ SaaS
💰 Post-IPO Equity on 2023-02
Inbound Customer Service Specialist — Telephony
Job not on LinkedIn
October 22
🗣️🇧🇷🇵🇹 Portuguese Required
Atento
B2B • Enterprise • SaaS
Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.
89377 - 89377 employees
Founded 1999
🤝 B2B
🏢 Enterprise
☁️ SaaS
💰 Post-IPO Equity on 2023-02
📋 Description
• Handle inbound customer service with a sales focus: identify customer needs, clarify doubts, perform required procedures, and propose products and/or services. • The agent must identify the customer’s need and provide a practical, objective solution in accordance with product/service procedures. • Sell products and services. • Specific technical tasks: Call center support offering voice or data telephony services or products, working with service packages for residential or mobile phone lines, data plans, broadband, and fiber services. • Use systems to record interactions and apply service procedures.
🎯 Requirements
• Be at least 18 years old • High school diploma or equivalent • Strong verbal fluency and persuasive ability • Negotiation and argumentation skills • Basic computer skills and typing • Availability to complete training and work from home • Have a desktop computer for the training period • Preferably live near the Atento Ribeirão Preto unit
🏖️ Benefits
• Work-from-home allowance • Meal voucher and/or food allowance • Life insurance • Funeral assistance • Childcare/babysitter assistance / Assistance for children with disabilities / School transportation assistance • Product discounts • Dental care • Medical assistance • Discounts for gyms / sports activities (Gympass) • Educational partnerships with course discounts • Career development plan • Pet health plan
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