Atento
B2B • Enterprise • SaaS
Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.
89377 - 89377 employees
Founded 1999
🤝 B2B
🏢 Enterprise
☁️ SaaS
💰 Post-IPO Equity on 2023-02
Team Leader II, Bilingual (English)
Job not on LinkedIn
10 hours ago
🗣️🇧🇷🇵🇹 Portuguese Required
Atento
B2B • Enterprise • SaaS
Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.
89377 - 89377 employees
Founded 1999
🤝 B2B
🏢 Enterprise
☁️ SaaS
💰 Post-IPO Equity on 2023-02
📋 Description
• Lead and guide the bilingual customer service team; • Supervise the team's daily activities; • Identify development opportunities for team members; • Conduct training sessions, workshops and individual coaching; • Monitor the operation's KPIs; • Communicate strategies and share best practices implemented within the team; • Control PAID/ABS.
🎯 Requirements
• POSITION EXCLUSIVE TO THE META MPS OPERATION; • Technical product knowledge required; • Must have been an Atento employee for at least 9 months; • At least currently enrolled in higher education (college/university); • Final score in the most recent Operational Performance Evaluation cycle equal to or greater than 100; • Preferred experience as an operations supervisor/team leader; • Familiarity with PDCA and 5W2H is desirable; • Intermediate or advanced knowledge of Microsoft Office; • English level C1 required — there will be tests; • Preferably live near the Atento Nova São Paulo unit.
🏖️ Benefits
• Remote work (home office) • 6x1 schedule with days off on Saturdays or Sundays (variable)
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