Knowledge Management Analyst, Technical Documentation Specialist

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November 21

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Global Tech Holding

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Logistics • Technology • Software

Global Tech Holding is a logistics intelligence platform that specializes in the management and operation of ports, terminals, and warehouses. Their unified system provides real-time data for agile and strategic decision-making, aiming to reduce costs and optimize operational resources such as equipment, team, and space. With features like 3D Digital Twin technology and automated task management, Global Tech Holding enhances efficiency and productivity in logistics operations, ensuring better control, governance, and compliance with regulations.

11 - 50 employees

📋 Description

• Create and keep technical documentation for systems, processes and integrations up to date (manuals, flows, procedures and user guides). • Structure and manage technical knowledge repositories (wiki, Confluence, Notion, etc.). • Translate technical information into accessible content for different audiences (end users, business teams and IT teams). • Plan and conduct technical and functional training on systems, tools and internal processes. • Support process standardization and ensure adherence to the documentation standards defined by the company. • Collaborate with development, product and support teams to identify knowledge gaps and propose solutions. • Monitor usage and update metrics for the knowledge base. • Promote a culture of knowledge sharing and continuous learning within the technology team.

🎯 Requirements

• Bachelor's degree completed • Knowledge of process modeling (BPMN, Visio, Draw.io or similar). • Experience with documentation and knowledge management tools (Confluence, Jira, etc.). • Basic understanding of systems architecture and API integrations. • Desirable: experience in video production (Runway or similar). • Desirable: familiarity with UX Writing and agile methodologies (Scrum, Kanban). • Organized and detail-oriented. • Ability to translate technical language into business language. • Commitment to continuous learning and knowledge dissemination. • Proactive and collaborative mindset. • Strong technical communication skills and clear writing.