Strategic Customer Success Manager

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July 2

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Atlan Stormwater

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Engineering • Environmental Services • Sustainability

Atlan Stormwater is a company dedicated to providing comprehensive stormwater management solutions, focusing on both water quantity and quality. Established in 1972, Atlan manufactures a range of products including stormwater detention and retention systems, hydrocarbon capture technologies, and gross pollutant traps. The company emphasizes sustainable practices by integrating green infrastructure into urban environments to enhance water filtration, mitigate flooding, and promote clean waterways for communities. Atlan also offers design assistance and maintenance services to ensure optimal performance of their systems over time.

51 - 200 employees

Founded 1972

📋 Description

• Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. • Atlan is changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration. • From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data. • Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes. • Guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI. • Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community.

🎯 Requirements

• Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields. • You believe in the power of data collaboration and are committed to customer success. • Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc. • You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI. • Experience driving renewals and identifying expansion opportunities. • Familiarity with metadata management, lineage, and governance frameworks. • Comfort with basic technical discussions about APIs, workflows, and integrations. • Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions. • Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA. • Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.

🏖️ Benefits

• Ownership from Day One • Limitless Opportunities • A Global Data Community