Entrepreneur in Residence - Senior Client Success Manager

May 19

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ATLAS ANALYTICS

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Artificial Intelligence • B2B • Fintech

ATLAS ANALYTICS is a technology-driven company that specializes in enhancing B2B sales and marketing efforts through innovative solutions. They provide a comprehensive platform that integrates data sourcing, lead generation, and personalized outreach, leveraging AI to improve sales efficiency. ATLAS ANALYTICS empowers businesses by connecting them with quality prospects through smart data sourcing, engaging video outreach, and expert consulting services, enabling sales teams to close more deals and achieve their revenue goals.

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🤝 B2B

💳 Fintech

📋 Description

• Own Client Success End-to-End: - Onboard new clients and lead strategic kickoff workshops (ICP, messaging, GTM planning) - Run monthly strategy calls and reviews—synthesize campaign performance and offer clear, honest recommendations - Build long-term trust through proactive communication, strategic guidance, and tangible results • Act as a Strategic Partner: - Work cross-functionally with SDRs, Growth Consultants, Copywriters, and Founders - Connect the dots between client strategy and campaign execution - Be candid with clients—challenge assumptions, ask tough questions, and bring clarity • Build and Scale the CS Function: - Create playbooks, workflows, and SOPs that make onboarding, reporting, and retention seamless - Implement scalable systems using automation tools and integrations - Lay the foundation to eventually hire, coach, and lead a growing CSM team • Drive Internal Ops and Retention: - Gather feedback, suggest improvements, and ensure our delivery stays high-performing as we scale - Own client retention metrics and drive upsells in collaboration with the sales team - Conduct experience check-ins and request testimonials, case studies, or referrals where appropriate

🎯 Requirements

• You've worked in client-facing roles (Client Success, Account Manager, Strategy Consultant) • You’re familiar with B2B lead generation, outbound campaigns, and customer-facing ops • You can speak with confidence to founders, CMOs, GTM leads, and help guide their strategy • You’re process-minded—you think in playbooks, SOPs, and scalable systems • You don’t wait to be told what’s broken—you identify it, fix it, and document the solution • You’re not afraid to push back when it’s in the best interest of the client or team • You’re fluent in English (German a strong bonus)

🏖️ Benefits

• Ownership from Day One – You’ll run your own client portfolio and shape how we deliver • Builder’s Role – Be the architect of our CS function—what you build here lasts • Fast-Paced, Global Team – Collaborate across functions, clients, and geographies • Remote & Flexible – Work from anywhere with autonomy over your schedule • Real Impact, No Bureaucracy – Your ideas matter. You’ll work directly with the founders • Upside & Growth Path – Grow into Head of Client Success or Operations Lead