Lead Client Success Manager – Health Systems, Life Sciences

October 24

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Atropos Health

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Healthcare Insurance • Artificial Intelligence • Biotechnology

Atropos Health is a leading company in healthcare analytics, focusing on generating high-quality, personalized Real-World Evidence (RWE) rapidly and at scale. Their innovative technology platform, GENEVA OS™, and their tools like ChatRWD™, are designed to answer clinical questions swiftly, bridging the 'Evidence Gap' in healthcare. This approach allows healthcare providers and researchers to convert clinical questions into actionable insights, leading to improved healthcare outcomes. With their cloud-based solutions and evidence generation tools, Atropos Health supports health systems, pharmacies, and life sciences in making data-driven, evidence-based decisions.

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

💰 $14M Series A on 2022-08

📋 Description

• Manage a portfolio of clients and partners to ensure smooth delivery operations and maximize client satisfaction in partnership with the Clinical Insights and Analytics team. • Monitor usage metrics and key performance indicators to ensure customer satisfaction. • Conduct periodic status meetings and business reviews with clients to ensure customer satisfaction. • Monitor and report key performance indicators and satisfaction metrics to internal leadership. • Act as a Health System and Life Science subject matter expert, both internally and externally. • Partner closely with the Health System and Life Science Sales teams to generate meeting content and value stories, aligning Atropos Health’s capabilities with customer needs. • Partner closely with Atropos’ Product team to provide client feedback and suggestions for new features and enhancements. • Become proficient in Atropos Health’s proprietary Temporal Query Language (TQL) to query data, understand patient counts, and run simple studies.

🎯 Requirements

• Excellent verbal and written communication skills are required for this role. • Strong initiative and the ability to work independently. • Must have experience managing projects with top-tier health systems and pharmaceutical companies. • Prior experience working with real-world healthcare data (EMR, claims, etc.) and leading projects with health system and life science companies (pharmaceutical and biotechnology) is required. • Strong technical skills are required. Hands-on experience with SQL is preferred. Additional coding languages (e.g., R, Python) are a plus. • Prior experience working and proven aptitude in a startup environment. • A bachelor’s degree with at least 5+ years of work experience in healthcare, consulting, or pharmaceuticals/biotech is required.

🏖️ Benefits

• Health Benefits. Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance. We also offer FSA. • Parental Leave. We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months. • Financial Wellness. Save for retirement through our 401k plan with Human Interest. • Flexible Work Environment. We're a remote first company with a flexible vacation policy. • Home Office Stipend. All full-time employees will receive a stipend to support their remote office setup. • Offsites. As a remote company we take time 2-3 times a year to get together in small teams and all together as a company.