Customer Success Manager – ITRC

November 20

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AuditBoard

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SaaS • Compliance • Security

AuditBoard is a leading cloud-based platform that specializes in transforming audit, risk, environmental, social, and governance (ESG), and information security (InfoSec) management. The platform empowers businesses to improve efficiency and clarity in managing risks by providing an integrated, intelligent, and collaborative environment for audit, compliance, risk management, and more. Trusted by more than 50% of the Fortune 500 companies, AuditBoard facilitates the seamless connection of teams, stakeholders, data, and processes, enabling organizations to address risks comprehensively and proactively through automation, analytics, and collaborative workflows. The company offers a modern connected risk management platform and supports SOX, internal audits, IT risk, and ESG programs, aiming to drive business improvements with superior insights and recommendations.

501 - 1000 employees

☁️ SaaS

📋 Compliance

🔐 Security

💰 $40M Series B on 2018-08

📋 Description

• Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. • Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. • Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. • Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. • Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more...) • Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients. • Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.

🎯 Requirements

• 2+ years experience in IT, Risk, and Compliance, or IT - GRC • Experience performing or supporting control testing, audit walkthroughs, ITGC reviews, SOC readiness, SOX testing, or similar governance activities is strongly preferred. • Experience supporting or implementing GRC platforms or enterprise control environments is preferred. • Experience with the AB modules, data load process, and advanced configurations is preferred • Familiarity with Salesforce, Gainsight, Lucidchart, PowerBI, and/or other data visualization tools is preferred • Strong analytical, organizational, and communication skills, both oral and written • A passion for working daily with AB customers, ensuring they maximize their investment. Enjoy solving technical challenges and answering first-level technical questions • A genuine passion for working in the tech space, driving a culture of continuous improvement while fostering an innovative work environment • Ability to work independently and proactively with minimal direction • Possess the ability to interface with C-level executives to drive program strategy and ROI

🏖️ Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America! • Live your best life (LYBL)! $200/mo for anything that enhances your life • Remote and hybrid work options, plus lunch in the Cerritos office • Comprehensive employee health coverage (all locations) • 401K with match (US) or pension with match (UK) • Competitive compensation & bonus program • Flexible Vacation (US exempt & CA) or 25 days (UK) • Time off for your birthday & volunteering • Employee resource groups • Opportunities for team and company-wide get-togethers!