Lead Response Agent - Chat Support Specialist

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February 12

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Augmen Digital

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B2B • eCommerce • Marketing

Augmen Digital is a conversion-focused digital marketing and advertising agency based in the Philippines. The agency is dedicated to helping businesses grow their revenue by driving leads and sales through effective digital marketing strategies. They specialize in creating impactful, creative campaigns that align with clients' goals, ensuring that every effort is aimed at increasing profitability in a competitive online environment.

11 - 50 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

📋 Description

• Answer any messages coming from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour) • Organize messages in inbox and tracker with proper status • Nurture any leads generated to make sure they convert based on the optimal conversion event for the client • Monitor comments and address customer questions (based on the client's chosen package) • Add and/or update existing FAQs and response templates to fit the client's needs • Provide reports or insights with customer behavior in messages and add suggestions on what could be improved

🎯 Requirements

• Proactive and attentive • Great at communicating • Can multitask effectively • Sales Experience (Nice to have but not required) • Open to any educational background • Residing in Cebu

🏖️ Benefits

• Compressed daily working hours • Enjoy a fun virtual working environment • Earn top pay • National Holidays off • Fixed weekends off • Sick leaves are paid by default • 13th-month pay • Statutory Benefits • HMO upon regularization • Occasional Incentives for embodying Augmen Digital’s principles • Internet Subsidy (Monthly) • Rice Allowance (Upon regularization)