Customer Service Representative – Order Processing

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October 22

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AUTO1 Group

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B2C • Marketplace • Transport

AUTO1 Group is Europe's leading digital automotive platform, specializing in the buying, selling, and financing of used cars. The company utilizes a range of products and services to maximize value for both car dealers and consumers, including Europe-wide platforms for purchasing and remarketing cars. AUTO1 Group also offers digital financing solutions and aims to enhance the consumer experience through its brands, AUTO1. com and Autohero.

5001 - 10000 employees

Founded 2012

👥 B2C

🏪 Marketplace

🚗 Transport

💰 Convertible Note on 2020-07

📋 Description

• Maintain technical oversight within the team, contribute to process optimizations, and support Sylvia, our Team Lead • Take responsibility for the operational document management of our vehicle inventory and independently manage the handling and dispatch of documents • Monitor the entire process and ensure complete receipt of all documents to guarantee a smooth workflow • Serve as the first point of contact for customers with questions about vehicle documents and temporary license plates • Ensure timely delivery to our customers through effective coordination and perform fault diagnosis in case of delays • Act as a communicative interface between customers, internal departments and external partners • Keep an ongoing overview of pending tasks and help set priorities within the team • Help ensure our customers receive their new car as quickly as possible — with our unique Glastruck, delivered right to their doorstep!

🎯 Requirements

• Completed commercial vocational training and initial assistant experience; experience leading a team is an advantage • Ideally, you have prior experience in private customer service in e-commerce, document management, the automotive sector or a digital environment • Proven track record in process development and optimization • Enjoy customer-facing work and demonstrate a structured, reliable and solution-oriented approach • Team player with a hands-on mentality • Strong communication skills — excellent written and verbal proficiency in German and English, and confident use of Google Workspace tools (Sheets, Gmail, Calendar, etc.)

🏖️ Benefits

• Home office: we offer the option to work from home up to 3 days per week by arrangement • 100% remote if you live outside Berlin • Modern IT equipment & IT support • Attractive and market-competitive salary • We value open communication and good results more than a dress code • Discounts on well-known brands and special offers on our entire vehicle inventory for you, your family and your friends