Autodesk
10,000+ employees
Founded 1982
📱 Media
Architecture • Engineering • Media
Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.
Customer Adoption Specialist
🕒 May 20
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🌱 Product Adoption Specialist
🇬🇧 UK Skilled Worker Visa Sponsor
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Autodesk
10,000+ employees
Founded 1982
📱 Media
Architecture • Engineering • Media
Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.
📋 Description
• Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem • Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem • Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage • Design innovative ways to engage with customers using a variety of platforms to drive adoption • Create and deliver a variety of content and training materials to customers both online and in person • Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices • Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change • Partner with Marketing to procure, articulate and publish customer success stories
🎯 Requirements
• BA/BS in Technology Management, AEC-O Industry, or similar • Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS) • Experience with Owner/Operator relationship management and project delivery practices • Comprehensive knowledge of the built asset lifecycle and BIM • 5+ years’ experience in customer implementation, support, or equivalent • Excellent communication skills, both written and verbal • Ability to present and engage with both internal and external stakeholders • Strong analytical, problem solving, decision-making and facilitation skills • Ability to convey complex workflows coherently to a live or virtual audience • Strong work ethic, high quality standards and passionate about great customer experiences
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events
Apply Now
