Technical Customer Support Agent

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October 21

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AutoDS - Automatic Dropshipping Tools

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eCommerce • B2B • Retail

AutoDS is an all-in-one dropshipping automation platform that enables users to efficiently build and manage their eCommerce stores. The platform offers tools for product finding, inventory management, order fulfillment, and automated pricing optimization, helping over 100,000 sellers streamline their dropshipping processes. With features like an AI-built Shopify store and integrations with major eCommerce platforms, AutoDS simplifies the journey for both novice and experienced dropshippers in finding and selling trending products.

51 - 200 employees

Founded 2016

🛍️ eCommerce

🤝 B2B

🛒 Retail

📋 Description

• Manage incoming online chats and support tickets • Identify and assess customers’ needs to ensure satisfaction • Build trust and rapport with customers through open and clear communication • Provide accurate, complete, and timely information using appropriate methods and tools • Handle complaints, provide effective solutions and alternatives within set timeframes • Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made • Document customer interactions thoroughly to maintain accurate records and assist internal teams • Follow all communication procedures, guidelines, and policies • Go the extra mile to engage and delight customers

🎯 Requirements

• Proven customer support experience (technical preferred) • Strong technical aptitude, with eagerness to learn new platforms and tools • Familiarity with CRM systems and standard support practices • Excellent communication and presentation skills in English (spoken and written) • Customer-focused, adaptable, and able to handle a range of personalities and situations • Strong multitasking abilities, with excellent time management and prioritisation skills • Ability to work full-time within assigned shift patterns, with occasional flexibility if required • Ability to work under a b2b contract

🏖️ Benefits

• Fully remote role—requires a reliable computer and a stable internet connection