Senior Manager, Sales Support – EMEA

🔥 16 hours ago

🌐 Germany, United Kingdom – Remote

🇩🇪 Germany – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AutoStore™

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

💼 Consulting

🏥 Healthcare

Manufacturing • Consulting • Healthcare

AutoStore™ is a leading warehouse automation system provider known for its high-throughput efficiency, space optimization, and reliability. The company specializes in automating warehouse operations with its goods-to-person technology, deploying modular cube designs to maximize capacity and speed. AutoStore's solutions scale seamlessly with business growth, supporting industries such as retail, 3PL (third-party logistics), grocery, healthcare, and industrials. With a focus on speed, accuracy, and uptime, AutoStore's technology supports some of the world's fastest-growing e-commerce and logistics operations.

📋 Description

• Lead the regional EMEA Sales Support team • Coach, develop, and raise team performance while building a culture of ownership, responsiveness, quality, and continuous improvement • Ensure a consistently high-quality Sales Support experience across EMEA, from purchase-order intake through booking and execution • Create simpler, more consistent ways of working for Partners, Sellers, and the Sales Support team • Improve ownership, handoffs, knowledge, and self-service • Use data to identify recurring issues and improvement opportunities • Partner across Sales, Finance, Operations, Supply Chain, IT, and other functions to improve the end-to-end experience • Use automation and AI to reduce manual effort and focus the team on higher-value work • Scale effective practices across EMEA and beyond • Translate business problems into clear requirements and work with technical teams to test, adopt, and scale solutions • Stay close to operational work by coaching team members, reviewing SLA performance, unblocking critical customer issues, improving workflows, and testing AI-enabled ways of working

🎯 Requirements

• 5+ years of relevant experience in Sales Support, Commercial Operations, Order Management, Customer Operations, Sales Operations, or a similar environment • 3+ years of direct people-management experience, with demonstrated success coaching, developing, and raising team performance • Experience leading teams in complex, high-scale, or global commercial organizations • A track record of improving operational processes and service performance • Experience managing SLAs, quality, backlog, cycle time, and operational KPIs • Strong process-improvement and root-cause problem-solving skills • Practical knowledge of AI, automation, agentic workflows, and modern digital tools • Experience with CRM, ERP, case-management, workflow, or BI platforms • Strong analytical judgment and the ability to turn data into action • Excellent communication and cross-functional leadership skills • Strong English skills

🏖️ Benefits

• 1 hour per week of paid exercise • Health insurance • Generous pension plan • Collaborative and inclusive culture • Creative and safe workplace • Structured onboarding plan • Career opportunities within the company