Service Operations Specialist

🕒 May 31

🏄 California – Remote

🏄 California – Remote

💵 $29k - $75.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1904

🔬 Science

🧬 Biotechnology

⚕️ Healthcare Insurance

Science • Biotechnology • Healthcare Insurance

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. The company collaborates with scientists around the world to enable breakthroughs in medicine, healthcare, and technology. Avantor offers a proven portfolio of trusted, quality brands used in research, development, and production activities across more than 300,000 customer locations in 180 countries. It focuses on supporting scientific journeys through reliable products, digital solutions, innovation, and manufacturing facilities. Avantor is committed to sustainability, advancing biopharma, and enhancing scientific collaboration with digital technologies.

📋 Description

• Report to the Supervisor of Operation Specialist and work closely with Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols. • Support multiple facilities and/or customers in a strategic geographic area. • Act as a backup to other territories and may require travel outside of the designated territory. • Coordinates and leads team efforts and performs work related to customer requirements. • Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, and other assorted tasks, along with direct customer interfacing relative to job functions. • Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials. • Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications. • Trains Avantor Lab and Production Services associates on all service offerings. • Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing). • Modifies and maintains quality metrics and key performance indicators. • Manages a budget related to expense reports. • Meets revenue, TOE, safety, performance, and quality goals and objectives. • Creates programs for enhanced service efficiencies. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or GED is required; Associates degree or undergraduate degree in a business or science-related field is a plus. • 3-5+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus • Collaboration Tool: Microsoft Suite Experience • Will be using your own vehicle and ability to fly (If open to traveling further out) • Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19 • Must be able to lift up to 50 lbs • Previous experience working in a GMP facility is strongly desired • Strong communication skills • Knowledge of Information Access and System ESS • Valid driver's license is required to perform the essential functions of the job • Ability to prioritize tasks and meet deadlines • Traveling between multiple locations in the San Francisco area • Mileage reimbursement for miles driven from your door to the client location • Having a CDL is a plus, not a requirement • Cross-referencing and inside sales experience are a plus • Forklift Certification is a plus • Prior experience with VWR/Avantor products and services, a plus • IATA, DOT, OSHA Right to Know, IMDG a plus

🏖️ Benefits

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1) • Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc. • Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount • Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance • Recognition: Celebrate your peers and earn points to redeem on gifts and products