Customer Support Crew - PT

October 10

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Avelo Airlines

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Transport • B2C • eCommerce

Avelo Airlines is a low-cost airline offering affordable fares and convenient nonstop flights across various destinations. The airline emphasizes its commitment to industry-leading on-time performance and providing passengers with a seamless travel experience. With a focus on customer service, Avelo simplifies flight management with features like easy online booking, self-service options, and additional services for families and young travelers.

1001 - 5000 employees

Founded 2020

🚗 Transport

👥 B2C

🛍️ eCommerce

💰 Series B on 2022-01

📋 Description

• Support continuous calls, and digital support (email etc.) channels into the CSC • Provide exceptional service to every customer, every time • Perform all assigned activities related to booking, modifying, and supporting customer reservations • Sell flights and ancillary products and services • Maintain KPI performance standards as defined by the CSC

🎯 Requirements

• High School Diploma or General Education Development (GED) Diploma • Bilingual preferred • One (1) year of customer service or sales experience • Ability to multitask by answering continuous calls and digital messages (i.e., email, etc.) • Ability to navigate through complex processes while interacting with a customer • Provide a safe and professional office-work environment, free from background noise and distraction • Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment. • Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer • Previous sales and call center experience is preferred • Attention to detail and strong organizational skills • Excellent verbal (telephone) and written communication skills, including grammar • Strong customer service skills • Ability to stay composed and polite under pressure, effectively handling tense situations.