Solutions Operations, Mortgage Tech

🕒 June 10

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aven

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Aven is a financial services company focused on helping individuals save money. Through its innovative solutions, Aven aims to provide financial savings tools for consumers.

📋 Description

• Serve as the "Ace" partner for MLOs, addressing daily inquiries and resolving technical blockers in the origination and notarization stacks. • Go beyond surface-level support by reading and interpreting underwriting JSONs and system logs to explain denials or lower-than-expected loan amounts to brokers. • Navigate the "long tail" of mortgage applications where edge cases begin at the 50th percentile, providing high-touch guidance for complex borrower scenarios. • Identify and label recurring "bugs" or UI friction points to help engineering and product teams build automated agentic solutions. • Mollycoddle and train external partners on the "Aven way," helping them utilize our advanced technological weapons to close loans efficiently. • Maintain a high standard of support as we scale toward 1,000+ daily agent messages, utilizing internal tools to maximize individual productivity.

🎯 Requirements

• Strong understanding of the HELOC and mortgage origination lifecycle • A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness • Exceptional structured communication skills • Proven ability to navigate complex software systems; experience with JSON, SQL, or technical log analysis is highly preferred • Disciplined and resilient in a fast-paced environment • Bachelor's Degree.

🏖️ Benefits

• Health insurance • Professional development opportunities