Multimedia Content Specialist

Job not on LinkedIn

November 21

Apply Now

Receive Emails with Similar Jobs

Aventus

WebsiteLinkedInAll Job Openings

B2B • eCommerce

Aventus is an outsourcing partner that delivers customer experience services—customer support, technical support, QA-as-a-service (QAAS), and managed help desk—primarily for e-commerce and direct-to-consumer brands. They provide omnichannel and 24/7 support, customized training to align agents with clients’ brands, data-driven QA and analytics, and scalable managed services designed to increase CSAT, reduce refunds/returns, and handle seasonal demand without expanding client overhead.

201 - 500 employees

🤝 B2B

🛍️ eCommerce

📋 Description

• As a Multimedia Content Specialist assigned to a dedicated client, you’ll manage conversations, comments, and messages across social media channels while representing the brand with precision and personality. • Respond to comments, replies, and DMs across platforms, including Instagram, Facebook, TikTok, and X/Twitter. • Maintain the client’s brand voice, tone, and style across all written engagements. • Communicate with exceptional written English — clear, concise, and polished. • Manage negative sentiment or sensitive public conversations tactfully and professionally. • Ensure every public-facing message accurately reflects the client’s communication guidelines. • Adapt your writing style as needed to maintain brand consistency. • Handle high-volume communication spikes with composure and accuracy. • Quickly recognize messages or comments that require escalation due to complexity or risk. • Provide full context when routing issues to internal teams or client stakeholders. • Monitor trends or repeated concerns and surface them proactively. • Consistently meet response time and quality benchmarks. • Participate in tone calibration sessions, brand updates, or coaching sessions with the client. • Collaborate with internal teams to maintain alignment on communication standards and expectations.

🎯 Requirements

• Exceptional Writing Skills: Near-native written English proficiency with excellent grammar and structure. • High Emotional Intelligence: Ability to read tone and respond appropriately across different scenarios. • Social Media Fluency: Comfort managing brand conversations and public engagement. • Strong Brand Alignment: Skilled in matching voice, personality, and communication style. • Good Judgment: Knows when to escalate sensitive interactions and when to manage independently. • Calm Under Pressure: Handles fast-paced message volume and challenging customer sentiment with poise. • Experience managing social media communications for eCommerce or DTC brands. • Familiarity with Gorgias, Zendesk, or other platforms integrated with social media. • Bonus: Hands-on experience responding to customer comments on Instagram, TikTok, Facebook, or X/Twitter for a brand.

🏖️ Benefits

• 100% Remote Work – Work from anywhere in the Philippines • Career Growth – Pathways into SME and beyond • Competitive Pay – $6/hr + benefits as an independent contractor • Strategic Impact – Influence how training drives client and company success • Supportive Culture – Transparent, innovative, and people-first environment