Aventus
B2B • eCommerce
Aventus is an outsourcing partner that delivers customer experience services—customer support, technical support, QA-as-a-service (QAAS), and managed help desk—primarily for e-commerce and direct-to-consumer brands. They provide omnichannel and 24/7 support, customized training to align agents with clients’ brands, data-driven QA and analytics, and scalable managed services designed to increase CSAT, reduce refunds/returns, and handle seasonal demand without expanding client overhead.
201 - 500 employees
🤝 B2B
🛍️ eCommerce
Operations Manager
Job not on LinkedIn
November 26
Aventus
B2B • eCommerce
Aventus is an outsourcing partner that delivers customer experience services—customer support, technical support, QA-as-a-service (QAAS), and managed help desk—primarily for e-commerce and direct-to-consumer brands. They provide omnichannel and 24/7 support, customized training to align agents with clients’ brands, data-driven QA and analytics, and scalable managed services designed to increase CSAT, reduce refunds/returns, and handle seasonal demand without expanding client overhead.
201 - 500 employees
🤝 B2B
🛍️ eCommerce
📋 Description
• Oversee client campaigns, coach and develop team leaders, monitor performance, and collaborate with cross-functional teams • Coach Development: Equip coaches to meet client SLAs and KPIs, provide mentorship and feedback • Performance Management & KPIs: Ensure SLA and KPI goals are consistently met or exceeded, monitor and drive performance through reporting • Client Relationship Management: Identify growth opportunities, maintain strong client relationships • Process Improvement & Innovation: Implement process improvements, enhance service quality and efficiency • Operational Compliance & Risk Management: Ensure compliance with client protocols, industry regulations, and internal policies • Technology & Tools Optimization: Partner with IT and Product teams to optimize platforms • Cross-Functional Leadership: Lead initiatives to support business continuity, certification, and scaling
🎯 Requirements
• 3–5+ years’ experience in operations management, preferably in BPO, customer experience, or e-commerce support • Proven success in meeting and exceeding SLAs, KPIs, and client expectations • Strong leadership skills with experience in coaching and developing managers/coaches • Excellent client-facing communication and relationship management skills • Data-driven mindset with the ability to translate insights into strategy and action • Familiarity with CRM, CX, and e-commerce platforms (e.g., Gorgias, Shopify)
🏖️ Benefits
• 100% Remote Work – Work from anywhere in the Philippines • Career Development – Grow your leadership and operational expertise in a scaling organization • Competitive Compensation – $11/hr + bonuses + benefits as an independent contractor • Inclusive Culture – Join a team that values transparency, balance, and kindness • Purposeful Work – Lead meaningful initiatives that impact clients and their customers every day
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