Patient Engagement Specialist

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🕒 6 days ago

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Aviary

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🏦 Banking

💳 Fintech

🤝 B2B

Banking • Fintech • B2B

Aviary is a business banking brokerage based in Malta that helps international companies access banking and payments services through a network of partner banks. It arranges acquiring and processing (32 million acquiring payments per month), banking settling (~$250 million per month), and payout solutions (over 120,000 payouts per month). Aviary serves sectors including asset managers, offshore funds & alternatives, forex, IT product and outsourcing companies, e‑commerce and online marketplaces, gaming and white-label operators, and crypto exchanges/platforms. The firm positions itself to reduce clients' banking costs (claimed ~30% reduction) and offers fast onboarding with a reported 90% success rate.

📋 Description

• Own retention for your assigned patient panel — proactively reach out to at-risk and lapsing patients before they churn • Recover no-shows and missed sessions quickly, rescheduling within 48 hours wherever possible • Re-engage patients who've missed consecutive sessions and get them back to consistent attendance • Save patients who ask to discontinue by uncovering their real objection and resolving it • Handle inbound patient calls and messages, resolving scheduling and access issues on first contact • Educate patients on the program and the Aviary Health app; troubleshoot Zoom/device issues so nothing stands between a patient and their session • Document interactions accurately and surface patterns and insights to the Clinical Operations team

🎯 Requirements

• 2+ years in sales, retention, account management, or a 'save desk' environment with a track record of objection handling and hitting targets • Experience in a healthcare-adjacent setting strongly preferred (telehealth, medical device, pharma, health insurance, patient services, or similar) • Demonstrated success in retention, save/win-back, or outbound engagement • Excellent verbal communication; solid written communication for messaging and documentation • Comfortable with scheduling tools, CRM/ticketing systems, and basic tech troubleshooting (Apple & Android) • Strong prioritization and time management in a fast-paced, metrics-driven environment

🏖️ Benefits

• Bonuses