Implementation, Customer Success Manager

🕒 May 20

🗽 New York – Remote

🗽 New York – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Avo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $5M Seed Round - AvoMD on 2023-06

Artificial Intelligence • SaaS • B2B

Avo is a clinician support platform that transforms medical evidence and guidelines into actionable, AI-driven tools integrated directly into clinical workflows and EHRs. The company offers an all-in-one SaaS platform with EHR integrations, customizable no-code/low-code builders, and AI assistants for inpatient and outpatient use—supporting clinical pathways, ambient listening, documentation, and operational workflows. Avo serves provider organizations, life sciences, and medical societies to standardize care, reduce clinician burnout, and improve guideline adoption at the point of care.

📋 Description

• Own project timelines and task tracking for assigned implementations from contract signature through go-live • Coordinate pre-launch alignment with key stakeholders, including department chairs, IT leads, and clinical champions • Deliver go-live training sessions virtually and on-site, adapting content to different clinical audiences • Travel to customer sites at key launch milestones as needed • Monitor adoption metrics using Avo’s analytics dashboards and proactively address early warning signs • Triage inbound support requests, escalating to Solutions Engineering when needed • Build and maintain implementation resources including project plans, training decks, and customer-facing guides • Run recurring check-ins with customer stakeholders post-launch to track progress and surface risks • Own renewal and upsell motions for your accounts, partnering with Sales on expansion opportunities • Gather structured product feedback from customers and relay it to the Product team • Document the measurable impact of Avo adoption at each site: usage data, workflow changes, and outcome stories

🎯 Requirements

• 3+ years in implementation or customer success in healthcare technology, with direct exposure to clinical workflows and EHR environments (Epic, Meditech, Cerner, or similar) • Track record managing accounts through renewals and upsells, not just handing off after go-live • Proven project management skills: you keep multiple workstreams on track without needing to be reminded • Strong communicator who can adapt register from frontline nurse to CMO in the same day • Comfort with analytics tools and a curiosity for data; you dig into dashboards to find the story • High tolerance for ambiguity; startup experience is a plus, but the mindset matters more than the resume line • Willingness to travel occasionally for key launch milestones and customer site visits • Clinical background (bonus): not required, but a meaningful plus for understanding EHR workflows and clinician pain points

🏖️ Benefits

• Flexible and generous PTO • Medical, dental, and vision coverage for you and your family • Contribution matching to help invest in your future • Tax-free funds for personal device usage • Performance bonus, equity