Embedded Technical Account Manager, Professional Services

September 30

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Axon

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Security • Artificial Intelligence • Education

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

1001 - 5000 employees

Founded 1993

🔐 Security

🤖 Artificial Intelligence

📚 Education

📋 Description

• Serve as primary technical liaison between Axon and key customers • Achieve expertise in Axon technologies including Axon Evidence, body cameras, and Fleet system • Participate in operational and technical meetings and collaborate cross-functionally • Monitor support tickets, provide technical troubleshooting (tier 2) and escalate when necessary • Ensure Service Level Requirements (SLRs) and contractual obligations are met • Assist Program Manager with materials, Voice of Customer documentation, and communicate customer feedback • Identify and escalate risks to facilitate internal and executive collaboration • Interpret and communicate Axon release notes, tailoring information to customers to drive adoption • Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records • Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging) • Assist in customer security assessments and vendor refresh assessments • Maintain knowledge of customer technical landscape, infrastructure, policies, and procurement processes • Maintain and administer deployment records including shipment tracking and RMAs • Develop and enhance technical documentation and knowledge base articles to improve customer support

🎯 Requirements

• Citizenship with the country of work (required for working with sensitive government data; must pass security clearance) • 5+ years of IT experience in a support or deployment role • Experience working with law enforcement and/or government entities • Proven track record of managing customer relationships and technical projects successfully • Ability to work autonomously to meet objectives with minimal oversight • Software image creation and maintenance • Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies • Microsoft Server & Client operating systems • Microsoft SQL Server • Active Directory • Azure (Entra ID) • Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) • API integrations and SAAS applications • Bilingual proficiency in the local language and English • Exemplary written and verbal communication skills • Highly detail-oriented with proficient organizational and time management skills

🏖️ Benefits

• Remote work (Location: Slovakia-Remote) • Approx. 40% onsite engagements/travel • Commitment to employee growth and meaningful work opportunities • Accommodation for applicants with disabilities during recruiting (email recruitingops@axon.com) • Equal opportunity employer and inclusive workplace policies • Emphasis on environmental, health, and safety awareness