Professional Services Engineer, 911 Systems

🕒 6 days ago

🇺🇸 United States – Remote

💵 $88.2k - $135.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions • Work closely with customers to understand their needs and ensure successful implementations • Provide advanced technical training and knowledge transfer to customers throughout deployment • Collaborate with engineering teams on complex technical solutions and troubleshooting • Serve as a trusted advisor to customers • Provide ongoing deployment support, including after-hours work on installations and post-implementation assistance • Champion a customer-centric approach within the team • Continuously improve deployment processes and documentation for efficiency and scalability • Collaborate across Sales, Engineering, Customer Success, and Support for seamless project delivery • Maintain strong communication with leadership and stakeholders • Provide input on technical pre-sales, architecture and design sessions, and technical support activities • Lead onsite and remote installations of Carbyne SaaS products

🎯 Requirements

• Bachelor's degree in a technical field (or equivalent experience) • At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center) • Proven knowledge of AWS cloud infrastructure • Proven experience in planning, executing, and delivering complex projects • Strong communication, interpersonal, and conflict-resolution skills • Ability to manage multiple priorities and work effectively under pressure • Excellent analytical and problem-solving skills • Experience with network infrastructure, including routers, firewalls, and the OSI model • Ability to travel up to 50% of the time • Experience with the public safety industry (ENP Certification/NG911) (nice-to-have) • Knowledge of Cisco UCS and/or FreeSWITCH (nice-to-have) • Knowledge of streaming technologies, including SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, and WebRTC (nice-to-have)

🏖️ Benefits

• Competitive salary • 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Snacks in offices