Senior Solutions Architect, Professional Services

September 26

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Axon

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Security • Artificial Intelligence • Education

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

1001 - 5000 employees

Founded 1993

🔐 Security

🤖 Artificial Intelligence

📚 Education

📋 Description

• Travel: up to 30% • Reports to: Director, Professional Services • Work as a client-facing member of the Software Solutions Delivery Team • Work with a team of networking and software professionals to deliver Axon technology to Government and Law Enforcement customers across various areas associated with public safety • Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements, addressing Information Security evaluations and completing architecture review boards • Manage technical projects remotely and at client sites • Engage with client’s technical and non-technical leadership to communicate project progress • Work with account management team to ensure customer needs are being met • Ensure the highest level of service for Axon software deployments • Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon’s products • Recommend deployment plans for identified integrations that drive key outcomes for the agency • Work closely with project team, product, engineering, sales, and agency technical stakeholders to understand agency goals and program outcomes • Capture requirements, implement third-party solutions in development environments, perform initial reviews to determine feasibility of integration, document technical capabilities required to meet business requirements, work with Director of Integrations and developers to build, test, and deploy new integrations • Work with the Director of Integrations and developers to build and document integrations and support requirements • Write code to leverage API capabilities to optimize implementation tasks, working with DevOps to merge code that is used for repetitive tasks (e.g., Camera management and maintenance, dynamic data integration) • Ensure the highest level of customer satisfaction through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis

🎯 Requirements

• Bachelor’s Degree highly preferred or equivalent work experience • 7+ years of experience in analyzing and developing technical systems and software solutions • Expert networking knowledge and experience in managing technical projects, implementations, and integrations from inception to successful completion, including LAN/WAN, security, IP Video and Video Management Systems • Expert-level understanding of Linux frameworks, including containerization platforms (Docker preferred) • Advanced understanding of cloud technologies as well as software development packages and data management tools • Advanced experience with IT business processes including Architecture Review Boards, IT Security Reviews • Advanced hands-on experience with APIs structures and systems integration (REST, SOAP) • Advanced skills in SQL, Python, Java, and Cloud (AWS and/or Azure) • Demonstrated system-level understanding of enterprise software systems • Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work • Project Management experience and/or certifications (i.e., PMI Certifications) are a plus, but not required • Willingness to join forces and drive company-wide initiatives across multiple departments • Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment • Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission • Handle confidential and highly sensitive information