Cruise Sales Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Azamara Cruises

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🍽️ Food & Beverage

Hospitality • Logistics • Food & Beverage

Azamara Cruises is a luxury cruise line that offers uniquely curated voyages to some of the world’s most extraordinary destinations. Focused on immersive travel experiences, Azamara specializes in providing extended stays at ports of call, enabling guests to fully explore and enjoy each location's culture and natural beauty. With mid-sized ships that allow access to smaller, more intimate ports and a commitment to top-tier service and amenities, Azamara redefines the modern cruise experience for discerning travelers.

📋 Description

• Service direct guests and travel partners for the North America market • Provide access to all client service areas within Azamara Cruises through a one-stop platform • Handle inbound and outbound calls, emails, faxes, and mail • Answer general and specific questions regarding product offerings and policies • Review and act on sales calls and inquiries • Leverage customer interactions to create selling opportunities • Support Sales Managers in meeting or exceeding corporate growth goals • Service existing bookings, including reservation changes and payment processing • Assist travel partners with arranging guest preferences • Research and provide information to accommodate special needs • Manage redeployed bookings based on options provided to travel partners and guests • Process cancellations accurately and set up refunds appropriately • Collect guest preferences for Future Cruise Credits and calculate corresponding FCC amounts • Address inquiries related to redeployments and available offers • Participate in special projects and employee committees as assigned • Perform additional duties designated by management

🎯 Requirements

• Minimum 2 years of sales experience required • 1–2 years of Customer Service experience • Bilingual proficiency preferred • Call center experience in a travel environment preferred • Ability to use advanced business and sales knowledge to make decisions • Ability to write reports, memos, and business correspondence • Ability to effectively present information in one-on-one and small group situations • Ability to work, interact, and communicate with external and internal customers at all levels • Ability to build and maintain successful business relationships • Proficient in negotiation skills • Knowledge of Seaware and Ring Central preferred • Strong communication and listening skills • Ability to work remotely with self-discipline and time management • Proficiency in communication and collaboration tools • Ability to work scheduled closing hours, weekends, and holidays as needed

🏖️ Benefits

• Full-time employment • Remote work environment • Flexible work environment • Work-life balance support • Dedicated home office setup conducive to productivity • Equal employment and promotion opportunity without discrimination or harassment