Strategic Operations Engineer III

🕒 July 2

🇺🇸 United States – Remote

💵 $123k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

🦅 H1B Visa Sponsor

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Backblaze

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🛍️ eCommerce

🏢 Enterprise

💰 $5M Series A on 2012-07

Cloud Storage • eCommerce • Enterprise

Backblaze is a cloud storage company that provides scalable and secure data backup solutions for both businesses and individuals. Their B2 Cloud Storage service offers S3 compatible object storage, allowing users to easily protect and manage their data with transparent pricing. Backblaze specializes in automatic and unlimited backup services for computer systems, ensuring data protection and recovery options for users, while also supporting integration with applications for enhanced functionality.

📋 Description

• Available to Lead and govern the end-to-end incident management lifecycle, including detection, triage, escalation, and resolution. • Drive major incident management (MIM) processes and communications. • Improve MTTR (Mean Time to Resolution) through automation and process optimization. • Establish and maintain incident response playbooks and runbooks. • Maintain and improve intelligent heatmaps leveraging AI/ML to identify recurring technical themes and prioritize long-term remediation. • Implement trend analysis and proactive problem identification using observability data and AI. • Track and manage problem records to closure. • Govern change management processes (lead the CAB), ensuring safe, compliant, and low-risk deployments. • Define and enforce change policies, risk assessments, and approval workflows. • Drive continuous improvement in release and deployment practices. • Maintain a strong understanding of system architecture and monitoring strategies, identifying gaps and opportunities for improvement. • Partner with engineering teams to improve system resilience and performance. • Reduce alert fatigue by improving signal-to-noise ratio in monitoring systems. • Leverage AI/ML for anomaly detection, predictive alerting, and automated root cause analysis. • Implement AI-driven solutions to optimize incident response and operational workflows. • Analyze large-scale operational data to identify patterns and recommend improvements.

🎯 Requirements

• 5+ years of experience in IT Operations, SRE, or similar roles. • Strong expertise in Incident, Problem, and Change Management (ITIL or similar frameworks). • Proven experience in governing and optimizing operational processes. • AI & Data Expertise: Strong knowledge of AI/ML concepts, including anomaly detection, predictive analytics, and data modeling. • AIOps Experience: Hands-on experience with AIOps platforms or building AI-driven operational solutions (event correlation, alert prioritization).

🏖️ Benefits

• competitive salary • health insurance • retirement plans • paid time off • flexible work arrangements • professional development • diversity, equity, and inclusion initiatives