Fulfillment Specialist

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Back to the Roots, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

Back to the Roots, Inc. is an organic gardening company that aims to reconnect people with food by providing easy-to-use gardening solutions. Founded in Oakland, California, the company offers a range of products including organic seeds, soils, plant food, and various grow kits, all designed to allow anyone, anywhere, to grow their own food. With a mission focused on sustainability and accessibility, Back to the Roots has become a leading brand in the gardening industry, available online and in over 10,000 stores nationwide.

📋 Description

• Own the full lifecycle of order processing, routing, and shipping for the assigned retail partnership • Track orders from placement through delivery and proactively resolve issues before they become delays • Ensure every shipment adheres to retailer-specific requirements and routing guides • Monitor changing compliance standards and flag gaps before chargebacks or rejected shipments occur • Serve as the primary point of contact for strategic partners • Coordinate production schedules and shipping timelines with co-packers and strategic partners • Resolve issues quickly through clear, proactive communication and keep schedules on track • Track order status and provide data-driven operational visibility to the broader team • Collaborate with logistics, sales, and customer service to keep teams aligned and informed

🎯 Requirements

• Experience in operations, fulfillment, or supply chain roles • Intermediate spreadsheet skills, including formulas, pivot tables, and data reporting • Excellent communication skills and confidence building relationships with external partners • Strong organizational skills under pressure and during high-volume periods • Proactive ownership mindset and ability to identify problems early • Preferred: Experience with retail partnerships and routing guides/compliance requirements • Preferred: Familiarity with co-packer or third-party manufacturing relationships • Preferred: Experience with order management or ERP systems • Submit a resume and brief note explaining interest in the role and relevant experience • Include "I am the next Irene!" in the note header

🏖️ Benefits

• Full Medical, Dental, and Vision healthcare coverage • Unlimited Vacation and Sick Days • 401(k) Retirement Plan • Personal Cell Phone Reimbursement • Company laptop