Call Center Supervisor

Job not on LinkedIn

November 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Balance Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • B2B

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice, having formed the largest majority physician-owned podiatric medical organization in the United States through its merger with Weil Foot & Ankle Institute. It offers operational support to podiatrists, orthopedic surgeons, and physical therapists, allowing them to concentrate on delivering high-quality patient care and growing their practices. Balance Health aids in recruiting, HR billing and collections, accounting, technology, marketing, regulatory compliance, and more, catering to private practice needs. Moreover, Balance Health provides partners access to ancillary services such as pathology labs, MRIs, physical therapy services, and orthotic labs, which contribute to convenient patient care and additional revenue streams. By leveraging its size to enhance contracts and decrease costs, it supports value-based care while promoting clinical autonomy for its physicians, making it a dynamic partner for medical professionals committed to providing exceptional foot and ankle care.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

📋 Description

• Provide leadership, support, and motivation to call center agents. • Monitor real-time statistics and provide timely updates. • Offer coaching, feedback, and guidance to improve performance. • Ensure compliance with call center protocols and procedures. • Identify skill gaps and implement effective training programs. • Handle escalated calls and provide resolution support. • Optimize workflows and maintain team morale. • Set and track performance targets using key metrics (e.g., call abandonment, wait times). • Prepare and present weekly/monthly performance reports. • Collaborate with other departments to foster teamwork. • Manage staff scheduling and attendance. • Participate in hiring, training, and onboarding processes. • Attend meetings and contribute to strategic planning.

🎯 Requirements

• Proven ability to manage people and multiple projects simultaneously • Strong time management and organizational skills • Excellent verbal and written communication skills • Proficiency with Microsoft Office (Excel, Outlook) and call center software • Leadership by example with a proactive, self-directed approach • Ability to work under pressure and adapt to change • Customer service-oriented mindset • Team player with a collaborative problem-solving approach • Previous call center and medical background is preferred.

🏖️ Benefits

• Competitive compensation package • Standard benefits offered