Head of Customer Success

Job not on LinkedIn

🔥 17 hours ago

🌐 United Kingdom, Canada, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $55k - $100k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Own the entire post-sale customer experience from onboarding and launch through retention, expansion, and renewal • Lead and grow the Customer Success team • Set the customer service strategy and operating model • Own net revenue retention, gross retention, churn, and expansion targets • Define and track customer health scores, engagement metrics, and risk and growth indicators • Report customer outcomes, trends, and opportunities to the executive team • Build scalable playbooks for onboarding, launch, adoption, QBRs, renewals, upsell, and escalations • Lead the AI-native operating model, including prompts, workflows, and automations • Select and implement Customer Success tooling and processes • Serve as executive sponsor for key and enterprise accounts • Personally handle high-stakes escalations • Partner with customers on engagement initiatives and platform adoption • Deliver program demos and strategic reviews • Provide technical answers and recommend ways to use the Bask platform • Validate approaches with customers, providers, and partners • Partner with Product and Engineering on roadmap priorities • Work with Sales on handoffs, account planning, and expansion opportunities • Collaborate with Operations, Pharmacy, and Support to resolve systemic customer issues

🎯 Requirements

• 10+ years of experience in Customer Success, Account Management, or Client Services, ideally at a SaaS or platform company • 4+ years of experience leading Customer Success teams, including hiring, coaching, and performance management • Experience in e-commerce • Experience with large- to enterprise-sized customer book of business • Creative problem solver with a determination to succeed • Independent and motivated, with the wisdom to seek help where needed • An entrepreneur • Highly articulate, ability to communicate effectively both when speaking and writing • Highly organized, with the ability to juggle multiple projects in a fast-paced environment • Comfortable collaborating with different teams (product, sales, marketing, etc.)

🏖️ Benefits

• Remote Worldwide • Working Hours East Coast Time 9am to 6pm