Service Desk Analyst

Job not on LinkedIn

🕒 April 2

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

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Bates Wells

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1970

🤝 B2B

🤲 Charity

B2B • Charity • Legal Services

Bates Wells is a progressive law firm based in London, focusing on serving the charity sector, social enterprises, and businesses with a social impact. As a leading B Corp in the legal field, it emphasizes sustainability, diversity, and ethical practices. The firm offers services such as legal advising, training, and support for various sectors, including finance, education, and regulatory compliance, advocating for corporate responsibility and community engagement.

📋 Description

• Provide technical support to colleagues across the firm, onsite and remotely • Install, configure and maintain hardware and software (laptops, printers, mobile devices) • Troubleshoot Windows OS, MS 365, mobile and in‑house legal applications • Support legal document production tools and workflows • Manage user accounts and access to applications • Maintain IT asset records and documentation • Support meeting‑room technology, including AV and conferencing tools (Teams/Zoom) • Assist with network connectivity, VPN access and remote‑working setups • Resolve issues within agreed SLAs and escalate when needed • Work with external vendors and IT providers • Manage mobile device setup, enrolment and support (MDM, Intune) • Manage the joiners‑movers‑leavers process, including account creation and hardware allocation • Assist with hardware imaging, setup and deployment • Participate in on‑call or out‑of‑hours support where required

🎯 Requirements

• 1–2 years of Service Desk experience, ideally in legal or professional services • Strong interest in IT and technology • Confident, friendly and client‑focused with strong customer‑service skills • Good problem‑solving and troubleshooting ability • Basic understanding of network infrastructure • Proactive, organised and able to manage multiple tasks • Strong communication skills • Comfortable building relationships across the firm • **Desirable:** Exposure to ITSM tools, basic ITIL knowledge, or certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals.

🏖️ Benefits

• **Impact‑Driven Purpose:** We align profit with social purpose to create lasting positive impact for our people, communities and planet. • **Committed to the Climate:** Through our Climate & Nature Group, we reduce environmental impact and support a just transition to net zero. • **Championing Inclusion:** We foster a diverse and inclusive culture where creativity and innovation thrive. • **Flexible and Hybrid Working:** Our hybrid model supports balance, with at least two office days per week. • **Progressive Benefits:** We offer sustainable pensions, IVF support, private healthcare and a range of wellbeing and personal‑development benefits.