Field Services Manager

🕒 April 7

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $125k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Renewance, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

⚡ Energy

🛍️ eCommerce

📋 Compliance

Energy • eCommerce • Compliance

Renewance, Inc. is an industry-leading provider focused on the responsible life cycle management of industrial battery assets. The company assists businesses in ensuring safe, economically viable, and environmentally responsible recycling or reuse of batteries. Through its platform, Renewance Connect™, it offers a comprehensive solution for clients, managing everything from decommissioning to collection and recycling services, all while navigating complex regulatory compliance and leveraging its extensive network of certified partners. With a strong commitment to driving a decarbonized economy, Renewance enables more effective and responsible management of battery technologies throughout their operational life cycle.

📋 Description

• Supervise and mentor field service technicians and support staff, ensuring efficient execution of day-to-day activities. • Act as the primary point of contact for technicians, providing guidance on technical and operational challenges. • Promote a collaborative and solutions-oriented team culture. • Manage scheduling, resource allocation, and dispatching to ensure timely delivery of field services. • Monitor key performance indicators (KPIs) such as service response times, task completion rates, and customer satisfaction. • Address on-the-ground issues quickly and effectively to minimize disruptions. • Serve as the first escalation point for field service-related issues, working with customers to resolve concerns in a timely manner. • Build positive relationships with customers by ensuring high-quality service delivery. • Gather and act on customer feedback to improve service processes. • Support the execution of standard operating procedures (SOPs) for all service activities. • Identify and implement small-scale process improvements to increase team efficiency and reduce costs. • Collaborate with team members to adopt new tools and technologies for field operations. • Ensure compliance with safety regulations, company policies, and industry standards. • Regularly inspect fieldwork to confirm adherence to safety and quality guidelines. • Provide regular updates to senior leadership on service progress, team performance, and operational challenges. • Analyze service data to identify trends and areas for improvement.

🎯 Requirements

• Bachelor’s degree, Technical or Trade degree, or equivalent work experience will be considered. • Minimum of 5 years of experience in field service operations, with 2+ years in a supervisory or managerial role. • Proven ability to manage and support field teams in dynamic environments. • Strong understanding of field service workflows, scheduling, and troubleshooting. • Familiarity with battery energy storage systems, EV technology, or related fields is highly desirable. • Excellent interpersonal skills and the ability to resolve client issues effectively. • Skilled in identifying practical solutions to on-the-ground challenges. • Clear and concise verbal and written communication skills.

🏖️ Benefits

• Annual Bonus Incentives • Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax. • 401(k) program • Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs. • Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being. • Company paid life, AD&D, and disability insurance