BCD Travel
eCommerce • SaaS • Transport
BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.
10,000+ employees
Founded 2006
🛍️ eCommerce
☁️ SaaS
🚗 Transport
Senior Manager, CSS Contact Center Solutions
Job not on LinkedIn
October 16
BCD Travel
eCommerce • SaaS • Transport
BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.
10,000+ employees
Founded 2006
🛍️ eCommerce
☁️ SaaS
🚗 Transport
📋 Description
• Conduct market research and competitive analysis to understand customer needs and market trends • Maintain internal product, standards and governance documents to the highest level of accuracy and relevance • Develop partnerships with key stakeholders throughout the company to more effectively understand business requirements, gauge process effectiveness, and develop customer driven solution • Manage product roadmaps and releases • Review escalated help tickets for project assessment and engage appropriate parties
🎯 Requirements
• Prior experience of contact center management or experience with contact center technologies, products and / or services • Capable of identifying customer needs – listening to information, asking probing questions, applying knowledge, crafting solutions • Intermediate or higher Excel skills • Subject matter expertise in contact center principles including configuration, telephony routing, contact center data requirements • Excellent verbal and written communication skills with the ability to influence and engage stakeholders at all level
🏖️ Benefits
• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated
Apply NowSimilar Jobs
October 15
Manager of Customer Success driving customer satisfaction and retention for an AI-powered platform that supports businesses globally.
October 3
Quality System Manager overseeing global complaint processes and document management at Revvity. Leading quality initiatives with a focus on regulatory compliance and team collaboration.
October 3
Service Delivery Manager leading support for Java applications at Kochi office with remote work options. Responsible for troubleshooting and resolving issues, ensuring operational continuity, and managing a support team.
October 1
Adobe
10,000+ employees
Lead Adobe Digital Media outbound sales operations across North America. Build high-performing remote teams, drive pipeline, forecasting, and sales strategy.
September 29
Design and scale technical enablement programs for global solution architects and pre-sales at AI-native B2B SaaS company Insider.