Manager, Regional Operations

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August 9

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BCLC

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For 35 years, BCLC has been delivering exceptional entertainment to British Columbians by managing casino, lottery, bingo and sports betting. Thanks to our players, we’ve generated $28 billion for the Province of B.C. to support essential services such as healthcare, education and community programs. Our employees are in on the action too! Overall, BCLC staff spent more than 3,830 hours volunteering for local charities. Our employee-giving committees continue to organize events, silent auctions and draws to fundraise for important local causes selected by our people. We want everyone to enjoy gambling—and that means understanding how to play in a healthy way. We provide educational resources on how gambling works, and we help find support for those who need it.

501 - 1000 employees

Founded 1985

📋 Description

• The Manager, Regional Operations drives the effectiveness and growth of Casinos and Community Gaming Centres within their region. • Focuses on revenue generation/profit and organizational growth, ensures customer satisfaction and builds the corporate reputation. • Proactively develops, maintains and manages critical relationships with key cross-departmental stakeholders within BCLC, Service Partner senior management as well as external stakeholders. • Sets gaming operations processes and procedures within facilities, makes recommendations for changes to processes and procedures. • Serves as subject matter expert on Policy/Procedures (internal and external) and provides advice and expertise to BCLC staff as well as Service Partners. • Develops and implements strategic business plans for the department that align with divisional and organizational strategies. • Investigates and analyzes gaming results, operating procedures, reports and systems and takes measures for correction and prevention of deviations.

🎯 Requirements

• 5 to 7 years of gaming operations experience with progressive levels of responsibility including experience in a leadership role • Extensive understanding of Casino and/or Bingo gaming operations is required • Proven experience in site supervision with experience in issues and risk management • Solid relationship management, conflict resolution and mediation skills • Solid leadership and people development skills • Demonstrated experience in strategic business planning and resource management in a leadership capacity • High degree of business acumen • Excellent interpersonal skills • Strong written and verbal communication skills • Excellent problem solving and analytical thinking/innovation • Exceptional time management and multi-tasking skills • Strong computer skills – MS office suite • Solid comprehension of Gaming law under the Criminal Code of Canada is preferred • Solid comprehension of Gaming regulation, as defined by the Gaming Policy and Enforcement Branch is preferred • Solid comprehension of Gaming policies and procedures for Casino and/or Bingo operations, as defined by BCLC is preferred • Proven ability to deal with sensitive matters with a high degree of diplomacy, tact and confidentiality • Ability to respond to an ever changing, fast paced environment • Solid knowledge of casino/slot systems and games • Solid knowledge of Casino Security, Surveillance, Cage , Table and Slot game operations • Demonstrated proactive and collaborative approach to identifying and resolving problems • Solid experience in client/partner management • Excellent problem solving and analytical thinking/innovation • Experience working in a regulatory environment an asset

🏖️ Benefits

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement • We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week • Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning