Delivery Manager

🕒 July 22

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🏛️ Government

🌍 Social Impact

💰 $19.1M Series A - Beam on 2025-01

Artificial Intelligence • Government • Social Impact

Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.

📋 Description

• Lead onboarding sessions for new partner organisations • Deliver clear, engaging, and interactive training virtually and in person • Travel to customer sites across the US to provide hands-on support • Design resources, tutorials, and self-service guides to support long-term adoption • Respond to user queries via email, chat, phone, and video • Troubleshoot user issues and escalate complex bugs to Engineering with context • Identify recurring issues and flag root causes • Collaborate with Product, Engineering, and Customer Success • Share structured frontline feedback and insights • Help shape product improvements based on user needs • Create and improve help centre content, guides, and FAQs • Refine support processes as the company scales • Help define Customer Adoption and Support practices in the US

🎯 Requirements

• Clear, friendly, articulate, and easy-to-understand written and spoken communication • Empathy and patience when supporting users adopting AI technology • Ability to balance live support, training delivery, and travel logistics • Proactive approach to identifying trends, root causes, and preventative solutions • Comfort with ambiguity and autonomy as the first hire in the US function • Experience supporting social workers, clinicians, or similar frontline organisations in the US (bonus) • Experience using Zendesk or similar support ticketing platforms (bonus) • Experience creating training materials, such as with Canva (bonus) • Experience in an early-stage or high-growth startup environment (bonus) • Willingness and ability to travel to customer sites across the US, sometimes on short notice • Work visa sponsorship question indicates US work authorization is relevant

🏖️ Benefits

• Reasonable adjustments during the hiring process • Inclusive, diverse, and supportive work environment