Customer Support Specialist

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February 12

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Bear Country Bees

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Education • Agriculture • eCommerce

Bear Country Bees is an online educational platform dedicated to helping new and aspiring beekeepers succeed in their endeavors. Through a comprehensive online course, Bear Country Bees provides step-by-step guidance on everything from setting up hives to harvesting honey. With two decades of beekeeping experience encapsulated in their lessons, they aim to equip students with the knowledge and confidence needed to manage their own backyard hives effectively.

2 - 10 employees

Founded 2012

📚 Education

🌾 Agriculture

🛍️ eCommerce

📋 Description

• Bear Country Bees is looking for a Customer Support Specialist (Remote). • Respond to customer inquiries via phone, email, and chat. • Part of a supportive team focused on customer well-being. • Flexible hours with potential for growth and management opportunities.

🎯 Requirements

• Have an eagerness to constantly learn and develop your customer service and communication skill sets. • Are self-motivated, have a strong work ethic, set high standards for yourself, and always pay close attention to detail. • Are a fast learner & problem solver who can troubleshoot technical issues easily. • Can manage large influxes of seasonal support requests in a timely manner and with a high degree of accuracy without getting flustered or overwhelmed. • Respond to incoming customer calls, chats, emails, etc. in timely manner. • Log all customer questions received for use in our Knowledge Base initiative. • Help us identify areas where we can improve our customer support initiatives. • Speak up when you see something our company needs to start doing, stop doing, or do differently to create a better experience for our customers. • Can remain calm and professional during stressful situations while still delivering on outlined deadlines. • Have outstanding communication skills. • Accept feedback and make appropriate adjustments without taking offense. • Be flexible and adaptable with unforeseen needs — a constant reality of working in agriculture. • Are looking forward to being part of a top-notch team that's always pushing their personal & professional limits to improve.

🏖️ Benefits

• Your input, insights, & opinions are valued. • Endless support & training from our team to help you complete your best work. • Access to learn anything you want to about honey bees and beekeeping. • We don’t micromanage your work! • Earn extra cash doing something you love: helping customers, building out platforms, and creating other operational efficiencies. • Become a key member of our Support team. • You can work from home, in a co-working space, or anywhere else you can get WiFi for all we care. • Flexibility on when you get your work hours in. • You’ll be part of an awesome company that believes in building, supporting, and empowering our team members. • A lot of growth potential including the possibility of becoming a team manager in the future.