Senior Customer Success Manager

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🕒 May 14

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Bell Media

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

📱 Media

📡 Telecommunications

💰 Funding Round on 2005-12

Media • Advertising • Telecommunications

Bell Media is a leading Canadian content creation company with a diverse portfolio across television, radio, out-of-home advertising, and digital media. It operates Canada's largest media brands, providing television networks such as CTV and Noovo, 35 local channels, 4 pay TV services, and 25 specialty channels including TSN and RDS. As the country's largest radio broadcaster, Bell Media runs 103 stations nationwide. The company also offers market-leading digital assets and out-of-home advertising through Astral. With the Bell Marketing Platform, a self-serve tool for businesses and enterprises, Bell Media leverages its extensive reach and first-party data to deliver precise and effective advertising solutions across multiple platforms and target groups.

📋 Description

• Own and build strong relationships with your clients as a trusted business partner • Drive digital marketing strategies and campaigns for your clients that achieve measurable results • Own and deliver regular monthly business reviews, presenting performance insights and strategic recommendations to client stakeholders • Ensure the timely and successful delivery of our solutions according to the client's desired outcomes • Track and report on key marketing metrics • Proactively communicate internally and externally • Collaborate with sales on renewals, expansions, and upsell opportunities in pursuit of a monthly revenue goal • Maintain accurate and up-to-date client records across internal platforms and CRM tools • Assist with high-priority requests or issue escalations as needed

🎯 Requirements

• Bachelor's Degree (B.S./B.A.) Business, Marketing, or Management, or related field. • Three to five years of experience in a customer service role, required. • Having supported clients for SEM, SEO, email marketing, website creation or social network products, required. • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a home service organization. • Proven knowledge of and experience working within the home services industry • Knowledge of all Digital Marketing channels including SEO, SEM, Facebook, Instagram, Display, email marketing and web design • Ability to deliver client-focused solutions based on customer needs • Strong interpersonal skills and the ability to problem solve with customers and internal stakeholders • Excellent listening, negotiation, and presentation skills • Excellent verbal and written communications skills • Great attitude, and remarkable ability to build rapport in the initial conversation and throughout client lifecycle • High competency to move between software platforms to complete tasks • Proven knowledge of digital marketing solutions • Ability to analyze and report on marketing data • Ability to work in a fast paced environment

🏖️ Benefits

• Group Health Insurance, including Medical, Dental, and Vision • Flexible Vacation Policy • 401k Retirement w/ company matching • Supplemental Benefits (i.e. STD, LTD, Life)