Billing and Collections Specialist

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July 4

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Belong

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Real Estate • Marketplace • SaaS

Belong is a highly-rated property management company that provides a comprehensive renting service for homeowners and residents. Catering to both landlords and tenants, Belong strives to make renting a seamless and enjoyable experience. They focus on managing residential rental homes including apartments and single-family homes. Homeowners can rely on Belong for various services such as home preparation, marketing, resident vetting, and maintenance management, all accessible through their app. They aim to foster community connections and ensure financial freedom for homeowners. Additionally, they offer advanced technology for efficient management and are known for their excellent customer service and concierge-level support. Belong's operations include regions across several major US cities.

51 - 200 employees

🏠 Real Estate

🏪 Marketplace

☁️ SaaS

📋 Description

• At Belong, we’re reimagining what it means to rent—and own—a home. • Our tech-driven platform blends best-in-class customer service with sophisticated AI tools and full-stack operational logistics to deliver a rental experience built for the 21st century. • As a Billing and Collections Specialist at Belong, you'll play a critical role in ensuring the accuracy, timeliness, and completeness of our billing and collections processes. • You will own the end-to-end billing workflow and proactively support and execute collections from both current and past-due accounts. • Working cross-functionally with Finance, Member Success, and Legal, you'll help ensure our accounts receivable are in a strong, healthy state. • This is a high-impact role at the intersection of finance, operations, and customer service. • Ideal for someone meticulous, proactive, and energized by solving problems and closing loops. • Generate and review accurate invoices for homeowners and residents, ensuring timely delivery. • Monitor and manage accounts receivable aging reports. • Follow up consistently on overdue invoices, supporting collection efforts across all delinquency stages. • Partner closely with the Member Success team to implement effective outreach and recovery strategies. • Supervise and coordinate efforts with external collection agencies, ensuring alignment with Belong's standards and optimizing recovery outcomes. • Leverage AI tools for research, analysis, and workflow enhancements in collections and billing processes. • Investigate and resolve billing discrepancies by collaborating with internal teams (Member Success, In Home - Services, Legal, Product, etc.). • Maintain detailed, up-to-date records of billing and collection activities, ensuring compliance with internal controls and audit standards. • Assist with broader finance and operations tasks as needed, always bringing a meticulous eye for detail. • Detail-oriented, proactive, and solution-driven.

🎯 Requirements

• 2+ years of experience in billing, collections, or accounts receivable roles. • Hands-on experience with billing platforms and accounting tools (e.g., Stripe, QuickBooks, NetSuite, or similar). • Superb communicator in English (both written and verbal). • Experience using AI tools (e.g., ChatGPT, Claude, Excel Copilot, etc.) to streamline research, outreach, or analysis in a professional setting. • Experience managing or coordinating with external collection agencies is a strong plus.

🏖️ Benefits

• Contractor role • Fully remote • USD Compensation and PTOs