Associate Technical Solutions Engineer II

November 25

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Bestow

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Fintech • Insurance • SaaS

Bestow is a leading life insurance SaaS platform provider that offers innovative technology solutions for life and annuity insurance carriers. By providing tools such as digital applications, customizable underwriting engines, and comprehensive customer portals, Bestow helps streamline the entire insurance process from quoting to policy administration. The company focuses on enhancing the speed and efficiency of insurance operations, enabling carriers to launch new products swiftly and optimize their customer service capabilities.

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

📋 Description

• As an Associate Technical Solutions Engineer II, you will serve as the front line for the Support Engineering team, working closely with our product engineers, product managers, customer experience, and partner experience teams to diagnose and resolve issues as they arise with our digital life insurance products. • You will serve as the first line of support for issues that are too complex for general CX and require engineering involvement. • You’ll review tickets for accuracy, solve the less complex issues, and escalate tickets needing Tier 2 and Tier 3 support to our more senior team members. • You will contribute to a team critical to operational success. One that works both with internal and external collaborators to resolve issues and ensure our digital life insurance partner experiences remain in optimal condition for our partners and their customers. • Part customer consultant, part technical writer, and part software engineer, this role serves as a key liaison across various parts of the Bestow organization.

🎯 Requirements

• Experience with full-stack professional software development (preferably Python, Go, or TypeScript) • 6+ months of professional experience debugging and querying various data sets using SQL. • Experience working with logs and using tools like New Relic or similar logging systems. • Strong written and verbal communication skills, ability to explain complex technical issues to everyone from the super technical to the layman. • Experience using a formal ticketing system such as Jira, Salesforce, Zendesk, etc. • Excited to work with new technology and a desire to learn and adapt in an ever-changing market. • Atlassian suite experience (Jira, Confluence, Salesforce, Slack) is preferred • Experience in insurance is a strong plus • Experience working on APIs and/or event-driven systems is a strong plus

🏖️ Benefits

• Competitive salary and equity based on role • Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs • 100% paid-premium option for medical, dental, and vision insurance • Lifestyle stipend to support your physical, emotional, and financial wellbeing • Flexible work-from-home policy and open to remote • Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting • Employee-led diversity, equity, and inclusion initiatives