Inside Sales Lead – Contact Center, Revenue and Systems

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

Better Health Partnership

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Social Impact • Non-profit

Better Health Partnership is a regional health improvement collaborative based in Northeast Ohio, led by community stakeholders from various sectors. The organization focuses on advancing system-level change to achieve exceptional health value and eliminate health disparities. By fostering collaboration across sectors, Better Health Partnership addresses the social determinants of health, improves health outcomes for individuals with chronic conditions, and closes equity gaps. It connects patients with necessary healthcare and social services, such as housing and food resources, through initiatives like the Better Health Pathways HUB. The organization emphasizes data-informed improvements, shared learning, and equitable population and community health.

2 - 10 employees

Founded 2007

⚕️ Healthcare Insurance

🌍 Social Impact

🤝 Non-profit

📋 Description

• Own performance across inbound and outbound sales funnels • Manage agents and supervisors through coaching, QA, and structured performance management • Run daily operations including queue management, scheduling, and workforce planning • Maintain and iterate call flows, segmentation, routing logic, caller ID management, and outbound strategies • Track conversion performance by agent, channel, time of day, and campaign • Lead daily huddles and reporting to drive speed to lead, contact rate, and conversion metrics • Diagnose bottlenecks across the funnel and quantify impact • Own reporting and dashboards tied to business outcomes • Prioritize initiatives that improve throughput, reduce cost, and increase revenue per rep • Partner with Marketing, Enrollment, Support, and RCM to reduce handoffs and increase revenue realization • Support company OKRs with measurable operational and revenue goals • Serve as owner of TalkDesk and related telephony and workflow tooling • Design and launch improvements to routing, IVRs, QA flows, and automated follow up • Identify and pilot AI use cases across qualification, documentation, messaging, and call handling • Build tooling and processes that reduce manual effort and cycle time • Translate operational problems into scalable workflow and system changes without heavy engineering involvement • Own call and ticket workflows that support recurring revenue and retention for existing members • Partner with Support to improve response times, QA, knowledge management, and handoff processes • Build workflows and follow up sequences that reduce churn and increase resupply and recurring revenue • Analyze retention performance and surface insights that inform product, ops, and care teams • Eventually scale a combined inbound sales and support model through unified tooling and routing

🎯 Requirements

• 8 or more years leading inside sales or contact center teams • Proven track record improving conversion through coaching and process changes • Strong analytical instincts and ability to quantify tradeoffs and revenue impact • Experience owning telephony, IVRs, dialers, or workflow routing tools • Comfortable configuring systems and designing workflows, not just using them • Experience deploying AI or automation in a sales or support context • Ability to flex between frontline leadership, data analysis, and systems design • Preferred: experience in business operations or analytical roles • Preferred: healthcare or regulated environment • Preferred: startup environment

🏖️ Benefits

• Impact: Be a part of a pioneering startup that is transforming the digital health landscape. • Growth: Lead and scale the largest team in our organization, gaining hands-on experience in operational leadership and startup dynamics while leveraging your background in finance. • Freedom: Enjoy the autonomy to innovate and operate with substantial responsibility, driving critical initiatives in a fast-paced, growth-oriented environment. • Culture: Join a team that values innovation, collaboration, and excellence in healthcare delivery. • Compensation: Competitive salary, equity options, and comprehensive benefits package. • Time off: Unlimited PTO