ServiceNow Business Analyst

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March 26

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Beyond20

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Enterprise • SaaS • B2B

Beyond20 is a ServiceNow Elite Partner specializing in IT service management and transformative solutions. The company focuses on helping clients enhance work life by providing various services, including ITIL Maturity Model Assessment, ServiceNow Implementation, Managed Services, and more. Beyond20 serves a wide array of industries, such as government, education, retail, and healthcare. They are committed to delivering rapid time to value, leveraging best practices in Service Portfolio Management, and enhancing organizational efficiency through custom workflows and dashboards. With a strong emphasis on client relationships and tailored advisory services, Beyond20 aims to drive significant improvements in IT service delivery and project management for its clients.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Work with ServiceNow implementation project teams, gathering requirements and drafting user stories. • Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. • Provide group facilitation, training, and additional forms of knowledge transfer. • Serve as the key coordinator between customers and multiple project teams.

🎯 Requirements

• 3+ years of experience as a ServiceNow business analyst • Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members • Excellent problem-solving and collaborative skills • Strong leadership and team building skills • Eligible to obtain and maintain Government Security Clearance.