Senior Software Engineer

Job not on LinkedIn

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BigPanda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Series E on 2022-08

Artificial Intelligence • Enterprise • SaaS

BigPanda is a company that specializes in AI-powered IT operations and incident management. Their platform helps organizations improve operational efficiency and service reliability by automating incident management workflows and transforming IT data into actionable insights. BigPanda's solutions are designed to reduce alert noise, increase the speed and productivity of IT operations teams, and enhance service availability. Integrating with tools like ServiceNow, BigPanda offers a unified analytics dashboard to support data-driven collaboration and situational awareness. They are trusted by global enterprises to streamline IT operations and incident management, transforming manual processes through automation and advanced AI technologies.

📋 Description

• Design, build, and ship AI-powered product capabilities across the Biggy platform • Own features end to end from customer problem discovery and solution shaping through technical decisions, implementation, validation, launch, issue response, and iteration • Build production-grade backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms • Architect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and enterprise data • Use AI coding platforms such as Cursor and Claude Code in daily development workflows • Write prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences • Work directly with customers, GTM, product, and engineering teams to identify valuable problems and translate them into product capabilities • Make tradeoffs among speed, quality, reliability, cost, latency, scalability, and customer impact • Respond rapidly and transparently to bugs, regressions, and customer-impacting issues • Collaborate through paired development, design discussions, code reviews, debugging, and technical debate • Share best practices and improve team tools and processes • Shape the strategic roadmap and technical choices influencing Biggy’s customer experience • Build AI capabilities that help enterprise IT Operations teams understand and investigate incidents, prevent outages, automate workflows, and make operational decisions

🎯 Requirements

• Strong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering • Hands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies • High agency and ability to make forward progress independently • Extreme ownership of outcomes, customer impact, reliability, and follow-through • Ability to ship, learn, and iterate quickly while maintaining sound engineering judgment • Customer curiosity and comfort using customer feedback to shape priorities • Product judgment focused on meaningful customer value • Strong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis • High proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms • Ability to architect and build safe enterprise agent systems that reason, retrieve context, call tools, execute actions, and handle errors • Ability to challenge weak ideas directly while remaining considerate, collaborative, and low-ego • Comfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles • Excitement about applying AI to real enterprise IT Operations problems • Visa sponsorship is not available for this position • Technical familiarity may include TypeScript / Node.js, React / Next.js, Slack and Microsoft Teams applications, agent workflow engines, RAG pipelines, vector databases, embeddings, knowledge graphs, prompt engineering, ServiceNow, ITSM, monitoring, alerting, incident management integrations, data ingestion, S3, SQS, Lambda, AWS, authentication, authorization, OAuth, SSO, API keys, and RBAC

🏖️ Benefits

• Competitive Equity • Remote-first environment • Generous PTO where you accrue roughly 25 days per calendar year • Eight (8) paid holidays throughout the year • Comprehensive health benefits where BigPanda covers your premiums for Private Insurance • UK Pension Scheme through NEST • #PandaParent support with fully paid leave options • Family Planning/Fertility Benefit • Financial planning services • Employee learning & development budget • Values-based recognition (Quarterly and Annually) • Social community & ERG programs • Flexible work environment along with a work-from-home stipend to support remote work arrangements • Values-based culture • Competitive cash compensation • Supportive, collaborative, and innovative environment • Career development opportunities

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