Senior Product Designer – Ticketing

4 days ago

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Bilheteria Digital

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Marketplace • B2C • eCommerce

Bilheteria Digital is a Brazilian online ticketing and event platform that lets consumers find, buy and use tickets via its website and mobile app. It lists concerts, festivals, theater, club nights and other events across Brazilian cities, provides producer/organizer pages and tools, and offers customer support, privacy and accessibility features. The company serves eventgoers (B2C) while also supporting event producers with sales and promotion services.

51 - 200 employees

Founded 2009

🏪 Marketplace

👥 B2C

🛍️ eCommerce

📋 Description

• Lead the design of a new ticketing product with high visibility and a strong focus on usability. • Conduct 0→1 discovery (problem mapping, hypotheses, qualitative/quantitative research plan, definition of success metrics). • Design end-to-end experiences: event discovery, seating, checkout/payment, wallet, and post-purchase — mobile-first and accessible. • Prototype (low/high fidelity in Figma), plan and run usability tests, analyze results and iterate quickly. • Build/scale a Design System (tokens, components, guidelines, accessibility/WCAG and governance). • Track product metrics (conversion, drop-off/abandonment, NPS/CSAT, purchase time) and prioritize the highest-impact improvements. • Facilitate rituals and cross-functional collaboration with Product, Engineering, Marketing and Support. • Mentor the Design team, raising quality standards and spreading best practices.

🎯 Requirements

• 6+ years in Product Design, with consumer-scale cases and proven impact. • Portfolio with 2–3 end-to-end projects (problem → process → outcome and metrics). • Strong in discovery/research (interviews, surveys, card sorting, heuristic analysis). • Excellent UI skills and Figma expertise (componentization, auto-layout, prototyping, micro-interactions). • Knowledge of accessibility (WCAG) and responsive design. • Comfortable with product metrics and data-driven decision making. • Plus: Experience in marketplaces and/or the entertainment/event tech market. • Plus: Experience with seating maps, payments and anti-fraud systems. • Plus: Experience building/scaling multi-product or multi-brand Design Systems. • Plus: Experience with GTM/Growth, A/B experiments and collaboration with CRM/Performance teams.

🏖️ Benefits

• Cultural allowance • Day off • Wellhub — Gympass partnership • Conexa Saúde — healthcare partnership