Client Success Manager

Job not on LinkedIn

November 14

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Bionews, Inc.

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Healthcare Insurance • Media • Social Impact

Bionews, Inc. is a digital health solutions company focused on connecting and engaging rare disease patient communities. It provides trusted information, news, and therapeutic connections to empower over 50 rare disease communities, fostering a supportive environment for patients and caregivers. By incorporating the voices of those living with rare conditions, Bionews elevates patient and caregiver experiences and leads several patient communities. With a team primarily composed of individuals connected to rare diseases, Bionews provides authentic insights that shape their communications and partnerships, offering a significant impact in the realm of rare disease engagement and advocacy.

51 - 200 employees

Founded 2013

⚕️ Healthcare Insurance

📱 Media

🌍 Social Impact

📋 Description

• Build and maintain strong relationships with clients, acting as their primary point of contact throughout the entire campaign lifecycle from pre-sale to post-sale. • Collaborate with Sales and Marketing teams on RFP responses, developing tailored campaign proposals that align with client objectives and deliver measurable results. • Partner with Editorial, Ad Ops, Audience Growth, and Performance teams to ensure campaigns are executed flawlessly, delivered on time, and exceed brand KPIs. • Monitor campaign performance, analyze key metrics, and provide insightful wrap reports to client partners. • Identify opportunities for upselling to drive business growth and retention.

🎯 Requirements

• Bachelor’s degree (Advertising, Marketing, Communications or other relevant areas) • 1-2 years of experience in digital publishing sales support (pre and post sale) • Exceptional communication and client service skills • High attention to detail and strong time management and prioritization skills • Positive attitude and a willingness to learn and strategically solve problems • Fluency in digital media pricing models such as CPM; CPUV; CPC, etc. • Strong understanding of DCM, Microsoft Office, Salesforce, Google Ad Manager, Google Analytics • Familiarity with DoubleVerify, Crossix, IQVIA, etc.

🏖️ Benefits

• Collaborative culture • Innovation-driven environment • Opportunities for professional development