Bionical Emas
51 - 200 employees
Founded 1998
💊 Pharmaceuticals
🤝 B2B
Pharmaceuticals • B2B
Bionical Emas is a B2B life sciences services company that provides clinical development and pharmaceutical support, including clinical trial supply, regulatory affairs, pharmacovigilance, medical affairs, quality assurance, and distribution/logistics. The company appears to support pharmaceutical and biotech organizations with trial management, patient access, and related operational services, and recruits professionals across these functions.
Patient Access Associate
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Bionical Emas
51 - 200 employees
Founded 1998
💊 Pharmaceuticals
🤝 B2B
Pharmaceuticals • B2B
Bionical Emas is a B2B life sciences services company that provides clinical development and pharmaceutical support, including clinical trial supply, regulatory affairs, pharmacovigilance, medical affairs, quality assurance, and distribution/logistics. The company appears to support pharmaceutical and biotech organizations with trial management, patient access, and related operational services, and recruits professionals across these functions.
📋 Description
• Be the Healthcare Professional contact point on all Early Access Programs guiding them to complete a patient request in an efficient and timely manner • Deliver against Patient Access specific KPIs • Support Physicians throughout the request process, ensuring all questions are responded to as per KPI’s • Ensure all ordering physicians and delivery sites are verified prior to placing a request • Manage challenging communication in a calm and solution focused manner • Analyse customers’ requests to understand common issues and needs • Advise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical regulatory team • Ensure quality, regulatory requirements and country-specific requirements are met prior to sending requests for shipment • Promote patient centricity throughout all programs
🎯 Requirements
• Previous customer service experience in a comparable role • Competent with the use of remote desktop applications and help desk software (eg. Zendesk, Fresh Desk) • Computer skills including proficiency in use of Microsoft Word, Excel, PowerPoint, Project and Visio • Effective relationship building • Excellent written and verbal communication skills • Vital emotional intelligence and empathy • Excellent problem-solving skills • Passion for helping real customers solve real problems • Ability to work effectively remotely with an international team • Highly organized and self-managed, have an excellent work ethic and attention to detail • A problem solver that is also able to anticipate issues and propose solutions • Desire to learn and maintain awareness of industry trends in the Early Access space • Sets the highest personal standards • Other languages desirable
🏖️ Benefits
• 25 days of vacation • Vacation days purchasing scheme • 1 extra vacation day per each 3 years of service • Discretionary Annual Bonus • Sabbatical of 3 to 6 months (after 2 years of service) • Free food and beverages at all offices • Life Insurance • Health Insurance and Employee Assistance Programme • Employee Support Networks – help us continue to build on our inclusive culture • Flexible and hybrid work
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